Support Center

Support that answers the phone.

When you're busy, you don't want a ticket number. You want a fix. Our team knows car washes—not just software.

Phone Support

Talk to a real person who knows car washes.

1-800-555-1234

Mon-Fri 7am-7pm ET | Sat 9am-5pm ET

Email Support

Detailed questions or non-urgent issues.

support@tuxedodrive.com

Response within 4 hours during business hours

Live Chat

Quick questions answered in real-time.

Available during business hours

Support Included with Every Plan

Pro plans get additional priority benefits.

Standard Included with all plans

Standard Support

  • Phone, email, and chat support during business hours
  • Response within 4 hours for most issues
  • Access to full knowledge base and video tutorials
  • Remote troubleshooting and diagnostics
  • Software updates and security patches
  • Quarterly account reviews
Priority Pro & Enterprise plans

Priority Support

  • Everything in Standard, plus:
  • Extended hours: 6am-10pm ET weekdays, weekends
  • Response within 1 hour for critical issues
  • Dedicated account manager
  • Direct phone line to senior support team
  • On-site support visits when needed
  • Monthly business reviews with your CSM

What We Help With

Our team handles everything from quick fixes to complex configurations.

Hardware & Cameras

  • Camera positioning
  • Network issues
  • Hardware replacements
  • Expansion planning

Configuration

  • Menu setup
  • Pricing rules
  • User permissions
  • Alert thresholds

Reporting & Analytics

  • Custom reports
  • Dashboard setup
  • Data exports
  • KPI tracking

Integrations

  • POS connections
  • Payment systems
  • Membership sync
  • API access
Urgent Issues

System Down? We're Here.

If your system is completely non-functional and affecting operations, call our emergency line for immediate escalation.

Emergency Line: 1-800-555-1234

Available 24/7 for critical issues

See It In Action

Book a quick demo and we'll walk you through everything—using your actual numbers, not some made-up scenario. You'll see exactly what Tuxedo Drive can do for your wash.

Tailored walk-through for your specific setup
Live pricing & ROI scenarios with your data
No hard sell—just data and honest answers

Trusted by operators across the country

A
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50+ washes

using Tuxedo Drive

Request Free Demo

Takes about 15 minutes. We'll come prepared.

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