Support that answers the phone.
When you're busy, you don't want a ticket number. You want a fix. Our team knows car washes—not just software.
Phone Support
Talk to a real person who knows car washes.
1-800-555-1234Mon-Fri 7am-7pm ET | Sat 9am-5pm ET
Email Support
Detailed questions or non-urgent issues.
support@tuxedodrive.comResponse within 4 hours during business hours
Live Chat
Quick questions answered in real-time.
Available during business hours
Support Included with Every Plan
Pro plans get additional priority benefits.
Standard Support
- Phone, email, and chat support during business hours
- Response within 4 hours for most issues
- Access to full knowledge base and video tutorials
- Remote troubleshooting and diagnostics
- Software updates and security patches
- Quarterly account reviews
Priority Support
- Everything in Standard, plus:
- Extended hours: 6am-10pm ET weekdays, weekends
- Response within 1 hour for critical issues
- Dedicated account manager
- Direct phone line to senior support team
- On-site support visits when needed
- Monthly business reviews with your CSM
What We Help With
Our team handles everything from quick fixes to complex configurations.
Hardware & Cameras
- Camera positioning
- Network issues
- Hardware replacements
- Expansion planning
Configuration
- Menu setup
- Pricing rules
- User permissions
- Alert thresholds
Reporting & Analytics
- Custom reports
- Dashboard setup
- Data exports
- KPI tracking
Integrations
- POS connections
- Payment systems
- Membership sync
- API access
Self-Service Resources
Get answers instantly without waiting for a callback.
System Down? We're Here.
If your system is completely non-functional and affecting operations, call our emergency line for immediate escalation.
Available 24/7 for critical issues
Voir en action
Réservez une démonstration rapide et nous vous montrerons tout—en utilisant vos chiffres réels, pas un scénario inventé. Vous verrez exactement ce que Tuxedo Drive peut faire pour votre lavage.
Approuvé par les opérateurs du pays
50+ washes
using Tuxedo Drive
Préfères-tu d'abord parler à un humain?