Support that answers the phone.
When you're busy, you don't want a ticket number. You want a fix. Our team knows car washes—not just software.
Phone Support
Talk to a real person who knows car washes.
1-800-555-1234Mon-Fri 7am-7pm ET | Sat 9am-5pm ET
Email Support
Detailed questions or non-urgent issues.
support@tuxedodrive.comResponse within 4 hours during business hours
Live Chat
Quick questions answered in real-time.
Available during business hours
Support Included with Every Plan
Pro plans get additional priority benefits.
Standard Support
- Phone, email, and chat support during business hours
- Response within 4 hours for most issues
- Access to full knowledge base and video tutorials
- Remote troubleshooting and diagnostics
- Software updates and security patches
- Quarterly account reviews
Priority Support
- Everything in Standard, plus:
- Extended hours: 6am-10pm ET weekdays, weekends
- Response within 1 hour for critical issues
- Dedicated account manager
- Direct phone line to senior support team
- On-site support visits when needed
- Monthly business reviews with your CSM
What We Help With
Our team handles everything from quick fixes to complex configurations.
Hardware & Cameras
- Camera positioning
- Network issues
- Hardware replacements
- Expansion planning
Configuration
- Menu setup
- Pricing rules
- User permissions
- Alert thresholds
Reporting & Analytics
- Custom reports
- Dashboard setup
- Data exports
- KPI tracking
Integrations
- POS connections
- Payment systems
- Membership sync
- API access
Self-Service Resources
Get answers instantly without waiting for a callback.
System Down? We're Here.
If your system is completely non-functional and affecting operations, call our emergency line for immediate escalation.
Available 24/7 for critical issues
查看实际操作
预订一个快速演示，我们将向你展示一切——使用你的实际数字，而不是编造的场景。你将看到 Tuxedo Drive 究竟能为你的洗车店做什么。
受到全国运营商的信任
50+ washes
using Tuxedo Drive
更愿意先与真人交谈？