Membership Terms

These Membership Terms explain how vehicle wash memberships work when you sign up through Tuxedo Drive.

The Membership program is operated by the participating car wash location using the Tuxedo Drive platform. Tuxedo Drive provides the software used for membership enrollment, billing, account management, and vehicle identification systems. Wash services are provided by the participating car wash location.

By enrolling in a membership, you agree to these terms. Your enrollment requires your affirmative agreement — we do not use pre-checked boxes or assume consent.

These Membership Terms are supplemental to and incorporate by reference the Tuxedo Drive Terms of Use, including its limitation of liability, disclaimer of warranties, dispute resolution, and arbitration provisions. In the event of a conflict between these Membership Terms and the Terms of Use on a membership-specific matter, these Membership Terms control. Your use of the membership is also subject to the Tuxedo Drive Privacy Policy, which describes how we collect, use, and share your information, including vehicle and license plate data.

Overview

Membership plans allow a registered vehicle to receive washes at participating car wash locations during the active billing period.

Plans may be unlimited or may include a specific number of washes per billing period, depending on the membership selected.

Membership availability, pricing, wash packages, and program features may vary by location.

Memberships are intended for personal use and are tied to a specific vehicle.

Billing and Renewal

Memberships are billed on a recurring monthly basis to the payment method provided at signup. This is an automatically renewing subscription. You will be charged each month until you cancel.

Your membership renews automatically each month unless canceled.

The billing date is based on the date you started the membership.

If your billing date does not occur in a given month, billing will occur on the last day of that month.

By enrolling, you authorize the participating car wash location, using the Tuxedo Drive platform, to charge your payment method for each billing period until you cancel.

Prices and available membership plans may vary by location.

Cash and Credit Card Pricing

Each participating car wash location posts two prices for one-time, in-person wash purchases: a lower price for paying by cash or debit card, and a higher price for paying by credit card. Posted signage at each participating car wash location states that location’s current prices — check the signage at your specific car wash for the price by payment method.

Membership billing, renewal charges, and overage charges are billed to the payment method on file rather than paid in person. A debit card on file is billed at the lower price and a credit card on file is billed at the higher price; a stored payment method cannot be paid with cash.

Taxes

Applicable sales tax may be added to your membership charge based on the location and jurisdiction of the participating car wash. Tax is calculated at checkout and on each recurring billing charge; it is not included in the advertised membership price.

Tax rates are set by applicable federal, state, and local law and may change at any time based on action by the taxing authority. A tax rate change will be reflected in your next charge without additional notice.

Renewal Notice

Before each renewal, you will receive advance notice of the upcoming charge. The amount of advance notice is set by the participating car wash location and may vary by location. This notice will include:

• the renewal amount
• the renewal date
• instructions for how to cancel before the charge is processed

Renewal notices are sent to the email address provided at enrollment.

If you have not provided an email address, it is your responsibility to track your renewal date to avoid unwanted charges.

Cancellation

You may cancel your membership at any time.

Cancellation stops future billing but does not refund the current billing period.

Your membership remains active until the end of the current billing cycle.

You may cancel your membership using any of the following methods, regardless of how you enrolled:

• online through your account
• by emailing the participating car wash location
• by calling the participating car wash location
• by text message (SMS), at locations where the participating car wash has SMS enabled — see the Text Messaging section below
• in person at the participating car wash location

Not every cancellation method is available at every location. If you are not sure how to reach your car wash location, you can also request a cancellation link at tuxedodrive.com/cancel.

Cancellation must occur before the next billing date to avoid the next monthly charge.

We will process your cancellation promptly and confirm it by email.

Membership Pause and Resumption

You may voluntarily pause your membership to temporarily stop billing and wash access.

Pausing Your Membership

To pause your membership, log in to your account or contact the car wash location. You may optionally set a date on which your membership will automatically resume.

While your membership is paused:

• no charges are processed
• wash access is suspended for the registered vehicle
• your membership remains on file and does not need to be re-enrolled

Resuming Your Membership

You may resume your membership at any time through your account or by contacting the car wash location. Your billing will restart with the next scheduled cycle, and you will receive confirmation by email.

If you set an auto-resume date when pausing, your membership will resume automatically on that date and billing will restart at the beginning of the next billing period.

Automatic Resumption by Vehicle Detection

If you opt in, your membership can be automatically resumed when your registered vehicle is detected at a participating car wash via license plate recognition — for example, when you return from vacation.

By enabling this option:

• you consent to your membership resuming automatically when your vehicle’s license plate is recognized at a participating location (see our Privacy Policy for how license plate and vehicle data is collected and used)
• billing restarts at the beginning of the next billing period following detection
• you will be notified by email when automatic resumption occurs

You may opt out of automatic resumption by vehicle detection at any time through your account settings or by contacting the car wash location. If you opt out, your membership will remain paused until you manually resume it or until a previously set resume date is reached.

Automatic resumption by vehicle detection requires that your vehicle’s license plate on file is current and readable. If the plate cannot be verified, the membership will remain paused.

Pause Duration

Pause duration may be limited by the participating car wash location’s policies. If applicable, any maximum pause duration will be disclosed when you initiate the pause.

Vehicle Limits

Memberships are valid for one registered vehicle at a time.

Memberships are linked to the vehicle’s license plate or other vehicle identifier and may only be used by that vehicle.

Memberships may not be shared between vehicles — only one vehicle may be enrolled on a membership at any given time.

Vehicle transfers: If you replace your primary vehicle, you may transfer your membership to the new vehicle by updating the registered vehicle and license plate on your account or by contacting the car wash location. Until the update is made, membership access remains tied to the previously registered vehicle.

Certain vehicles may be restricted from automated washes due to size, modifications, or safety concerns.

Vehicle Verification

Membership access may be verified using license plate recognition, vehicle identification systems, or other verification methods used by the participating car wash location.

If the registered vehicle cannot be verified, the location may require alternate verification or deny membership access.

Attempting to obscure, alter, or manipulate a vehicle’s license plate or identification in order to bypass membership rules may result in suspension or termination of the membership.

Usage Rules

Memberships are intended for reasonable personal vehicle use.

Members may wash their registered vehicle according to the rules of their selected membership plan.

For unlimited plans, washes may be used as often as desired but must be separated by a reasonable time interval between visits and may not interfere with normal wash operations.

For limited membership plans, a specific number of washes may be included during each billing period.

Unused washes do not roll over to future billing periods.

If a limited membership plan includes a wash limit, additional washes beyond the included number may be purchased at the overage price advertised by the participating car wash location, charged to the payment method on file.

Memberships may not be:

• used on more than one vehicle at the same time
• shared with other drivers
• used for commercial washing without the appropriate membership

Commercial vehicles, fleet vehicles, and rideshare vehicles may require a separate business membership plan offered by the participating car wash location.

Membership rules and eligibility may vary by location.

Location Availability

Membership benefits apply only at participating car wash locations.

Participating locations may offer different wash packages, pricing, and membership plans.

Membership features may vary by location.

Service Availability

Wash services may occasionally be unavailable due to weather conditions, maintenance, equipment issues, or other operational factors.

Temporary closures or service interruptions do not extend the billing period.

Safety and Vehicle Condition

Vehicles must be safe and suitable for automated wash equipment.

Vehicles with loose parts, damaged components, aftermarket modifications, or other conditions that could interfere with wash equipment may be refused service.

The participating car wash location may decline service if washing the vehicle could damage equipment or the vehicle itself.

Failed Payments

If a payment cannot be processed, your membership may be temporarily suspended until payment information is updated.

The participating car wash location may retry the charge or request updated payment details.

Membership access may resume once billing is successfully processed.

Payment Processing

Payments are processed by a third-party payment processor. Tuxedo Drive is not responsible for a processor outage, error, or delay, and your payment method is subject to that processor’s own terms.

Tuxedo Drive may change payment processors at any time without notice. A change in payment processor does not change the amount you owe, your billing date, or any other term of your membership.

Charges will appear on your card or bank statement under a statement descriptor set by the participating car wash location, which may differ from the location’s storefront name. If you do not recognize a charge, check the statement descriptor and contact the car wash location before disputing the charge with your bank or card issuer.

Billing Disputes and Chargebacks

If you believe a charge was made in error, please contact the participating car wash location directly before filing a dispute with your bank or card issuer. Most billing concerns can be resolved quickly, and contacting the location first is the fastest path to a resolution.

To dispute a charge, contact the car wash location using the email address or phone number provided at enrollment. Include your name, the date of the charge, and a brief description of the concern.

If a chargeback is filed with your bank or card issuer without first contacting the car wash location, the membership will be suspended pending resolution.

When your bank or card issuer opens a dispute, it assigns a reason — such as a claim that a charge was unauthorized, that a subscription was not canceled as requested, or that services were not provided — and a limited window, set by the card network, for the car wash location to respond with evidence. A dispute may begin as an inquiry that has not withdrawn funds; if it escalates, funds are withdrawn from the car wash location pending the outcome. The participating car wash location may submit records to your bank including membership enrollment confirmation, accepted terms, billing history, wash visit records, and images or video captured at the car wash facility, including license plate recognition records, as evidence that the charge was authorized. Tuxedo Drive and the car wash location reserve the right to use automated systems, including AI-assisted review, to compile, generate, and submit this evidence.

Your card issuer or bank decides the outcome of a chargeback — not Tuxedo Drive and not the car wash location. If the chargeback is resolved in the car wash location’s favor, the disputed amount remains due, your membership is reinstated, and billing resumes normally. If it is resolved in your favor, the disputed amount is refunded to you and no further action is needed.

If your card issuer charges a dispute fee, and the dispute is resolved in the car wash location’s favor, that fee is charged to your payment method. If it cannot be charged to you, the car wash location is responsible for the fee. Tuxedo Drive does not absorb dispute fees.

Filing a chargeback for a charge that was legitimately incurred — including charges for periods during which washes were available and used — constitutes chargeback abuse and may result in permanent termination of the membership.

Refunds

Membership fees are non-refundable.

Unused washes do not roll over to future billing periods.

If a price increase takes effect without your prior consent as required by law, you may be entitled to a prorated refund for the affected billing period. To request a refund in this situation, contact the car wash location where you enrolled.

Promotions and Discounts

Promotional codes and discounts may be offered by participating car wash locations from time to time.

Only one promotional code or discount may be applied per transaction. Offers cannot be combined or stacked with other promotions, discounts, or membership rates unless explicitly stated.

Unless stated otherwise when the offer is presented, a promotional code or coupon is issued to a specific member, may be redeemed once, and is not transferable to another person or account.

Each promotional code or coupon has an expiration date, which will be stated at the time it is issued. An expired code or coupon cannot be redeemed.

The duration and terms of a discount — such as whether it applies once, for a set number of billing periods, or indefinitely — will be stated at the time the offer is presented. Once a limited-duration discount expires, billing reverts to the standard membership rate.

Discounts are applied at checkout and cannot be applied retroactively to past charges.

Promotional offers are subject to eligibility requirements and may be modified or discontinued by the participating car wash location at any time.

Program Changes

Participating car wash locations may update membership pricing, plans, or program features from time to time.

Material Changes

If a change is material — such as a change to price, wash limits, or key program terms — you will receive notice before the change takes effect. That notice will include instructions for how to cancel if you do not accept the updated terms.

Continued use of the membership after the effective date of a material change means you accept the updated terms.

Price Increases

If the price of your membership increases, your consent will be required before the higher price takes effect. You will be notified of the new price and given the opportunity to accept or cancel before your next billing date. The amount of advance notice is set by the participating car wash location and may vary by location.

If a price increase is applied without your prior consent, you may request a prorated refund for any amount charged above the previously agreed price.

These protections apply in addition to any other rights you have under applicable law.

Termination

A membership may be suspended or terminated if it is used in violation of these terms or in a way that disrupts normal operations.

Examples include:

• membership sharing
• commercial or fleet use without the appropriate plan
• fraudulent activity or chargeback abuse
• attempting to bypass vehicle identification systems
• unsafe vehicle conditions

If a membership is terminated for misuse, access may be revoked without refund for the current billing period.

Cameras and Monitoring

Participating car wash locations may use cameras, license plate recognition systems, and other monitoring technology for operational, safety, and membership verification purposes.

License plate recognition may also be used for automatic membership resumption if you have opted in to that feature, as described in the Membership Pause and Resumption section above.

Platform Role

Tuxedo Drive is a software company. It is not a car wash operator, and it is not a party to the membership agreement between you and the participating car wash location.

When you enroll in a membership, you are entering into a service agreement with the participating car wash location — an independently owned and operated business. That business is responsible for providing wash services, honoring membership benefits, setting pricing, and handling disputes related to service. Tuxedo Drive provides the software platform that the car wash location uses to manage memberships, billing, vehicle identification, and customer accounts.

The car wash location operates the Tuxedo Drive platform under a separate business agreement with Tuxedo Drive. You are not a party to that agreement, and it does not create any obligation from Tuxedo Drive to you beyond what is stated in these Membership Terms and the Tuxedo Drive Terms of Use.

When charges appear on your payment statement, they are made on behalf of the participating car wash location, not Tuxedo Drive. Tuxedo Drive processes payments as a service to the car wash location.

Tuxedo Drive makes no representations or warranties, express or implied, regarding the quality, availability, or fitness of wash services provided by participating locations. Claims arising from the provision of wash services — including service quality, equipment damage, or refusal of service — should be directed to the participating car wash location.

Email, Text, and Phone Communications

By providing your email address or phone number, you consent to receive communications about your membership from the participating car wash location and Tuxedo Drive by email, text message, and phone call, including by automated and prerecorded means. Calls with the participating car wash location or Tuxedo Drive may be recorded or monitored for quality assurance, training, fraud prevention, and dispute resolution. By calling or accepting a call, you consent to this recording.

You receive account messages by email and text — billing reminders, renewal confirmations, payment notifications, and updates about your plan — to keep your membership running without surprises. If you make a one-time wash purchase, you receive a receipt.

You also receive promotional emails, text messages, and phone calls about offers and discounts from the participating car wash location, up to 8 promotional text messages per month.

Message frequency varies. Message and data rates may apply to text messages.

Text message opt-out. Reply any of the following to any text message to stop all text messages: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, OPTOUT, REVOKE, or QUIT. Opting out of text messages stops texts only — it does not cancel your membership. Billing continues until you cancel through one of the methods in the Cancellation section above. Reply START, YES, or UNSTOP to resume text messages.

Text message membership cancellation. Reply TERMINATE, WITHDRAW, ABOLISH, or ANNUL to any text message to cancel your membership. These words are separate from the opt-out keywords above — replying STOP or CANCEL stops your text messages but does not cancel your membership.

Reply HELP or INFO to any text message for contact information or assistance.

You can opt out of promotional emails using the unsubscribe link included in the email, and out of promotional phone calls by contacting the participating car wash location directly. Opting out of promotional messages and calls does not affect your membership status, your ability to cancel, or your receipt of account-related messages needed to service your membership.

Sharing your phone number is optional. Not providing a number, or opting out of messages, does not limit your access to any car wash service.

Text messages are sent through the Tuxedo Drive platform on behalf of the participating car wash location.

Governing Law

These Membership Terms are governed by the laws of the State of Delaware, without regard to its conflict of law principles. This choice of law does not deprive you of any protection under a mandatory consumer-protection law of the state or locality where you reside that cannot be waived by agreement.

Contact

For questions about your membership, billing, cancellation, or your online account, please contact the participating car wash location where you enrolled.