Legal

Privacy Policy

Version 1.6 | Last Updated: October 27, 2026

Overview

This Privacy Policy describes how Tuxedo Drive (“Company,” “we,” “us,” or “our”), a Delaware corporation with offices at 2955 Shell Road, Brooklyn, New York 11224, collects, uses, and discloses information about you when you use our website at https://tuxedodrive.com and the Tuxedo Drive platform (collectively, the “Service”).

Tuxedo Drive is a software platform provider. We provide technology that participating car wash locations use to manage memberships, billing, vehicle identification, and customer accounts. Car wash services are provided by independently owned and operated car wash businesses, not by Tuxedo Drive.

By accessing or using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not consent, do not access or use the Service.

Policy Updates

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service before the changes take effect. The updated policy will be effective on the date stated at the top of this page. Your continued use of the Service after that date constitutes your acceptance of the updated policy.

Information We Collect

We collect the following categories of personal information:

Identifiers

  • Name
  • Email address
  • Mobile phone number
  • Mailing or billing address
  • Account username and password
  • IP address and device identifiers

Vehicle and Membership Information

  • Vehicle license plate number
  • Vehicle make, model, color, and year
  • Vehicle identification number (VIN), where provided
  • Vehicle condition, including detected damage such as scratches, dents, cracks, or contamination
  • Non-sensitive vehicle decals or markings (such as a sports team, school, or commercial fleet decal) used for marketing purposes; see Artificial Intelligence and Automated Processing below for how sensitive categories are handled
  • Membership plan, enrollment date, and status
  • Wash visit records, including location, date, and time

Payment and Commercial Information

  • Payment card information (collected and processed by our payment processor, Stripe, Inc.)
  • Billing history, charges, and transaction records
  • Chargeback and dispute records
  • For car wash location owners and operators: bank account and payout information necessary to disburse funds owed to you, and records of those disbursements

Location Information

  • The car wash facility you visit, including the date and time of each visit
  • General geographic area based on which participating locations you use

Communications

  • Text messages and email communications with the car wash location or Tuxedo Drive
  • Customer support inquiries and records

Device and Usage Information

  • Browser type and version
  • Pages visited on the Site, time and date of visits
  • Referring URLs
  • Cookies and similar tracking technologies (see Cookies section below)

Employee and Staff Information

Where a car wash location uses the Service to manage its workforce, we process information about that location’s employees and staff — such as name, contact information, role, schedule and shift records, timekeeping data, commission and payroll-related amounts, and performance or activity records generated through the Service. We process this information on behalf of the car wash location, which is the employer. Payroll and timekeeping data may be exchanged with a third-party payroll or timekeeping provider that the location uses.

Loyalty and Rewards Information

Where a car wash location offers a loyalty or rewards program, we process the records that program requires — visits, spend, points or credits earned and redeemed, rewards issued, and the vehicle and account they are tied to — and we use them to operate the program and to present offers a location has configured.

Gift Card and Prepaid Credit Information

Where a car wash location sells gift cards or prepaid wash credit, we process the purchaser’s and recipient’s contact information, the card or credit balance, and records of its purchase and use.

Fleet and Commercial Account Information

Where a car wash location offers fleet or commercial accounts, we process the fleet manager’s and drivers’ names and contact details, wash codes and their redemption, vehicle identifiers, and invoicing contacts.

Prospect, Lead, and Referral Information

We process information about prospective customers, including contact information submitted through a lead form, a promotion, or a referral, and information about referral rewards issued and redeemed. Where you were referred by an existing member, we process the connection between the two accounts in order to issue the referral reward. If a member refers you by your license plate, your name, or a link, we use it only to issue the reward.

Inferences

We may derive information from the above — such as membership usage patterns and wash frequency — to provide and improve the Service.

Advertising Attribution

Where a car wash location runs advertising through the Service, we may correlate your visit or purchase with that advertising activity — for example, to help the location understand whether a promotion or campaign led to a new or returning customer. We use offer codes, visit records, and similar signals for this purpose and report the results to the location in aggregate or campaign-level form.

Mapping, Local Listings, and Advertising Platforms

We use third-party mapping and business-listing services to show locations, look up business listing details, and run local advertising on behalf of car wash businesses. When a page in the Service displays a map or uses mapping data, the provider of that map may collect information about your device and your use of it, subject to that provider’s own terms and privacy policy. Where a mapping provider’s terms require us to identify it and link its privacy policy, we do so at the point the map or mapping data is displayed.

Advertising we run on behalf of a car wash business on these platforms is targeted geographically and by search or browsing context by the advertising platform, not by us handing the platform a list of identified individuals. Where we measure whether advertising led to a visit or purchase, we do so as described in Advertising Attribution.

Artificial Intelligence and Automated Processing

We use artificial intelligence and machine learning technologies, including generative AI and computer vision, to process images, audio, and other information collected through the Service — for example, to identify vehicles, verify memberships, monitor the wash area for safety, generate marketing content on behalf of car wash owners and operators who use that feature, and improve the accuracy and performance of these systems over time. This includes analyzing the presence, general posture, body geometry, and movement of people captured on facility cameras for safety and operational purposes — for example, to detect misuse of equipment such as unauthorized vacuum use — and analyzing the content and tone of your communications with a car wash location or Tuxedo Drive — such as calls, texts, and support messages — to route your request, assess service quality, detect fraud, and improve our systems. Where this analysis involves body geometry, we limit its use to jurisdictions where such processing is permitted by law, and we do not use it to determine a specific person’s identity. Where an automated system takes an action on your account, such as confirming a wash or processing a charge, you may contact us to ask about the logic involved or to request review, as described in Your Privacy Rights below.

We also use computer vision to analyze your vehicle’s condition, including existing damage such as scratches, dents, cracks, or contamination, and to detect non-sensitive decals or markings on your vehicle (such as a sports team, school, rideshare or delivery platform, or commercial fleet decal) that a car wash location may use to offer a targeted discount or promotion. Where a decal or marking could indicate a sensitive personal category, we do not store the category or its value; a discount can still be applied, but the underlying sensitive detection is discarded before it is ever written to a database.

Automated voice interactions. A car wash location may use an automated voice agent, provided through the Service, to answer incoming calls — for example, to answer questions about hours, memberships, or billing, or to route you to a person. The automated voice agent does not place outbound calls. When you speak with an automated voice agent, the call may be recorded, transcribed, and analyzed to handle your request, to route you to a person, and for quality assurance, training, fraud prevention, and dispute resolution. Automated voice interactions are disclosed at the start of the call, and you may ask to speak with a person at any time. Where the law of your state requires the consent of all parties to record a call, we obtain that consent before recording.

Business assistants. If you are a car wash owner or operator and use an AI business assistant in the Service, your questions and the business records needed to answer them — which can include customer names, contact details, license plates, and membership status — are sent to an AI provider to produce the answer. When you direct the assistant to take an action, such as creating a coupon, the action is yours.

Model training. We reserve the right to use Service data, including personal information, to train, tune, and evaluate our own AI models used to provide and improve the Service, including large language models. We do not sell personal information to others to train AI models. Our AI providers are contractually barred from using content submitted through the Service to train their general-purpose models.

Other calls. Calls with a car wash location or Tuxedo Drive may be recorded or monitored for quality assurance, training, fraud prevention, and dispute resolution. Where applicable law requires it, you will be told at the start of the call that it is recorded.

Vehicle attribute enrichment. Images of a vehicle captured at a car wash location may be sent to a specialized third-party vehicle recognition provider to determine attributes such as make, model, body type, color, and year. That provider returns those attributes to the Service and is contractually restricted to using the images only to provide that service.

Fraud, abuse, and membership integrity. We use automated analysis of the information described in this policy to detect fraud, membership misuse, and payment abuse. The results may be used by a car wash location to suspend or cancel a membership or to refuse service. We do not publish the specific indicators we use, because doing so would help defeat them.

Some generative AI features, including marketing content generation, use third-party AI providers under terms that prohibit the provider from using submitted content to train its own general-purpose models. Do not submit sensitive personal information (such as government identification numbers, health information, or financial account numbers) through any AI feature.

Business Service Integrations

If you are a car wash location owner or operator, the Service may offer optional integrations with third-party business services — for example, advertising or accounting platforms. Depending on the integration, this may work in one of two ways: (a) you connect an account you control, in which case we collect the authorization credentials issued by that provider, an identifier for the connected account, and data returned to us as a result of actions you take through the Service; or (b) you authorize us to act on your behalf directly with a third-party provider using business information you supply (such as a business name, address, or listing identifier), without connecting an account of your own. In either case, we use this information only to provide the integration you have requested, and we do not access data beyond what that purpose requires. These integrations are optional and, where you have connected your own account, you may disconnect it at any time through the Service.

Identity Resolution and Marketing Audiences

We may match a vehicle observed at a car wash to a marketing profile of the vehicle’s owner or household held by a commercial marketing data provider — which may return a name, postal address, email address, phone number, demographic attributes, and vehicle details — and use the result to build a marketing audience for a car wash location, including for digital advertising, email, and direct mail.

The following limits apply to this use:

  • We do not obtain personal information from motor vehicle records. We do not use state motor vehicle record data for this or any other purpose. Any identity resolution uses a commercial marketing data provider that represents it holds the consent necessary for marketing use.
  • We honor your opt-out before using your information this way, including a recognized opt-out preference signal such as Global Privacy Control. You may opt out at any time at privacy@tuxedodrive.com, and car wash locations provide a way to opt out on site.
  • We do not use sensitive personal information — as defined by applicable state privacy law — to build or target a marketing audience, and we do not use a sensitive vehicle marking for this purpose, consistent with our practice described above.
  • We do not sell license plate data.
  • Where applicable law treats this as “selling” or “sharing” personal information, we disclose and treat it as such and provide the opt-out rights that law requires.
  • We do not use it for any decision about credit, insurance, employment, or housing.
  • We honor requests made under laws that protect the home address and phone number of certain public servants and other protected persons.

How We Collect Your Information

We collect information in the following ways:

  • Directly from you — when you register an account, enroll in a membership, make a purchase, or contact us
  • Automatically — when you use the website, through cookies and similar technologies
  • From participating car wash locations — when you visit a location that uses the Tuxedo Drive platform, including through license plate recognition (LPR) systems at the facility
  • From our payment processor — Stripe, Inc. provides us with transaction confirmation and payment status; we do not store full card numbers. Stripe’s processing of your information is also governed by Stripe’s Privacy Policy
  • From public sources — such as publicly available vehicle registration data

License Plate Recognition and Other Facility Cameras

Car wash locations that use the Tuxedo Drive platform may capture images of vehicle license plates using cameras at the facility. These images are processed to read the plate number for purposes of membership verification. License plate numbers are associated with your account. This data is collected at the car wash facility, not through the website.

Car wash locations may also use cameras and other sensors at the facility for additional purposes, such as monitoring vehicle condition, equipment operation, and the presence, position, and movement of people in the wash area, for operational and safety purposes.

We may use automated visual sensors to analyze vehicle characteristics, license plate information, and the general presence, posture, body geometry, and movement of people near wash equipment — for example, to detect equipment misuse such as unauthorized vacuum use; where visual signals are linked to vehicle or account records or persisted for operational analytics, we strictly exclude protected demographic attributes, while real-time ephemeral signals are processed solely in transient memory and immediately discarded. Where this analysis involves body geometry, we limit its use to jurisdictions where such processing is permitted by law, and we do not use it to determine a specific person’s identity.

Video Recording, On-Site Equipment, and Where Analysis Happens

Cameras at a car wash location record video, not only still images, and that video is retained.

Part of the Service runs on equipment installed at the car wash location itself. That on-site equipment records and stores video and images locally, and runs automated analysis on the premises, including computer vision and generative AI.

Video and images are also transmitted from the car wash location to Tuxedo Drive’s cloud environment, and to third-party providers acting on our behalf, where they are stored and analyzed. This off-site analysis supports vehicle identification, vehicle attribute and condition assessment, safety and equipment monitoring, dispute evidence, and improvement of the models described above.

Video and images recorded at a car wash location are retained by Tuxedo Drive and by the car wash location for the periods described in Retention of Your Information and in the ALPR Usage and Privacy Policy below. A car wash location may also retain its own copies on its own equipment, under its own retention practices.

Car wash locations are independently owned and operated businesses. Each location’s owner or operator is responsible for deploying cameras and sensors at their facility in compliance with applicable law, and for providing their customers any notice that applicable law requires, such as a video surveillance, audio recording, or biometric information notice. By using the Service at their location, an owner or operator agrees to provide any such notice required in their jurisdiction.

ALPR Usage and Privacy Policy

This section is our usage and privacy policy for automated license plate recognition (“ALPR”), and is published to satisfy the requirements that apply to ALPR operators under California Civil Code Section 1798.90.5 and comparable laws of other states.

What ALPR Information Is

ALPR information means the license plate number, the state of registration where readable, images of the license plate and of the vehicle, vehicle characteristics such as make, model, body type, color, and year, and the date, time, and car wash location at which that information was collected.

Authorized Purposes

We collect and use ALPR information only for the following purposes:

  • Identifying a vehicle so a membership or prepaid entitlement can be verified and applied
  • Creating and maintaining the visit, order, and billing records for a wash
  • Vehicle condition assessment and damage claim handling
  • Operational analytics for the car wash location, such as throughput and demand
  • Safety, security, fraud prevention, and enforcement of membership terms
  • Presenting offers and marketing to which you have not opted out, as described elsewhere in this policy
  • Responding to valid legal process, and resolving disputes including payment disputes

We do not use ALPR information for any purpose incompatible with those listed above.

Who May Access It

Access is limited to: personnel of the car wash location where the information was collected, who need it to operate that location; Tuxedo Drive personnel and contractors whose role requires it, on a need-to-know basis; and service providers processing it on our behalf under contract.

Before being granted access, our personnel and contractors are bound by confidentiality obligations, are permitted to use ALPR information only for the purposes of their role, and receive guidance on the handling requirements in this policy. Access is controlled by role and is logged.

Selling, Sharing, and Transfer

We do not sell license plate data. We do not provide ALPR information to any person for a non-commercial or personal purpose, and we do not operate a public lookup service.

We share ALPR information only: with the car wash location where it was collected; with service providers processing it on our behalf under contract; with an insurer, adjuster, or party to a damage or payment dispute, as described in this policy; in deidentified or aggregated form; in response to valid legal process, subject to the limits below; and as otherwise described in this policy with the rights and opt-outs stated there.

Any recipient must be bound by contract to use ALPR information lawfully and only for the purpose for which it was provided.

Law Enforcement

We do not provide ALPR information to a law enforcement agency voluntarily. We require a warrant, subpoena, court order, or other valid legal process, except where an emergency involves a risk of death or serious physical injury. Car wash locations are contractually required to refer law enforcement requests to us rather than responding on their own.

Accuracy

Plate reads are produced by automated systems and are not always correct. We apply automated quality checks and human review to reduce errors.

A ban and a cancellation for cause are always decided by a person. No automated system bans a customer, cancels a membership for cause, or refuses service based on a plate read or other automated vehicle identification. Automated identification may flag a vehicle or surface a signal for review, but a person at the car wash business makes the decision. This does not apply to a membership that ends through ordinary billing — for example, a subscription that lapses for non-payment — which is handled as described in Failed Payments in the Car Wash Customer Terms.

If you believe ALPR information about you is inaccurate, contact us at privacy@tuxedodrive.com and we will review and correct it.

Retention and Destruction

We retain ALPR information for as long as necessary for the purposes listed above and for the periods described in Retention of Your Information, and then delete it or render it deidentified. We review retention periodically and delete ALPR information that is no longer needed for a listed purpose, unless a longer period is required by law, by an open dispute or claim, or by a litigation hold.

Oversight

Tuxedo Drive is the custodian of the ALPR capability in the Service. Our Privacy Specialist is the official responsible for implementing this section and for monitoring compliance with it, and can be reached at privacy@tuxedodrive.com. Car wash locations that operate cameras at their own facilities remain responsible for their own compliance obligations as operators.

This policy is published on our website and is available to the public at all times.

How We Use Your Information

We use the information we collect for the following purposes:

  • Membership and account management — enrolling you in memberships, processing billing, managing renewals and cancellations
  • Vehicle verification — confirming membership eligibility at car wash locations via license plate recognition
  • Payment processing — charging your payment method on behalf of the participating car wash location
  • Customer communications — sending billing confirmations, renewal notices, cancellation confirmations, and account updates by email or text message and, for car wash location owners, managers, and staff, operational notifications by email, text message, and push notification
  • Customer support — responding to inquiries and resolving disputes
  • Safety and fraud prevention — detecting unauthorized use, investigating chargeback abuse, and protecting the integrity of the platform
  • Improving the Service — analyzing usage patterns to improve platform features
  • Marketing and promotions — sending promotional offers from participating car wash locations: promotional texts and calls only if you opt in with the separate box when you enroll, and promotional emails unless you opt out
  • Targeting and retargeting — using cookies, pixels, and similar technologies to advertise the Service to car wash owners and operators, and, at a location’s direction, to help that location advertise to its own customers
  • Legal compliance and enforcement — complying with applicable law and enforcing our agreements
  • Targeted advertising — we may use certain device and usage information for interest-based advertising; see Your Privacy Rights for opt-out options
  • Business service integrations — where you have opted in, to configure and manage services such as advertising or accounting on your behalf, and to report results back to you, whether through an account you connect or an integration we operate using business information you supply
  • Payouts — if you are a car wash location owner or operator, disbursing funds owed to you to your designated bank account

How We Share Your Information

Participating Car Wash Locations

We share your information with the participating car wash location where you are enrolled. This includes your name, contact information, vehicle information, membership status, billing status, and wash visit records. The car wash location uses this information to manage your membership and provide wash services. The car wash location is an independent business operating under a separate agreement with Tuxedo Drive.

Payment Processor

We use a PCI-DSS compliant third-party payment processor to handle payment card transactions. When you provide payment information, it is transmitted directly to that processor. We receive transaction status and limited payment details (such as card type and last four digits) but do not store full card numbers.

Service Providers

We share information with third-party service providers that help us operate the platform, including:

  • Cloud hosting, storage, and infrastructure providers
  • Payment processing providers
  • Email, SMS, and voice communication providers, including providers of automated voice agents
  • Artificial intelligence providers that process content submitted to an AI feature
  • Vehicle recognition, video analysis, and vehicle attribute providers
  • Analytics, error monitoring, and customer support tools
  • Payroll and timekeeping providers, where a car wash location uses workforce features
  • Accounting, advertising, business listing, and other business platforms a car wash location connects

We require these providers to use your information only for the purposes for which it was shared and to maintain appropriate security.

Ban Records Without an Account

A car wash business may bar a vehicle from its property where it does not know who the driver or owner is. In that case we hold a record of the license plate and, where recorded, a reason category and the date, with no name or contact information attached, and we do not attempt to identify the person in order to create or enforce it. If that plate is later registered to an account, the record is associated with that account and is disclosed to you on request.

You may ask what ban records we hold for a license plate you are associated with, and ask us to forward a correction request to the car wash business, by emailing privacy@tuxedodrive.com.

Other Car Wash Businesses

A ban or refusal of service belongs to the car wash business that issued it. We do not share ban records between car wash businesses on the Tuxedo Drive platform.

Advertising Partners

We may share device identifiers and usage data with advertising partners for targeted and retargeting advertising purposes — for example, to reach car wash owners and operators who have shown interest in the Service, or, at a location’s direction, to reach that location’s own customers. Under California law, this may constitute “sharing” of personal information. See the California section below for your opt-out rights.

We may also display offers and advertising at car wash locations, including on screens at the facility, and select which offer is shown using information described in this policy — such as visit history, wash preferences, membership status, or a non-sensitive vehicle marking. We do not use a sensitive personal category to select an advertisement, and we do not store sensitive categories, as described above. You may opt out of targeted advertising as described in Your Privacy Rights.

Insurance and Vehicle Condition Verification

Where a vehicle damage claim or dispute involves your vehicle, we may share relevant records — including vehicle condition records, images, and video — with an insurance company, claims adjuster, or other party involved in resolving it.

We may also provide verification of a vehicle’s condition, such as confirmation that no damage was recorded during a wash, to an insurer or similar party, where you or the car wash location requests it or where applicable law permits it.

Text Messaging Opt-In Data

No mobile information, including text messaging opt-in data and phone numbers, will be shared with or sold to any third party or affiliate for marketing or promotional purposes. This exclusion applies notwithstanding any other provision of this Privacy Policy.

Payout Processor

If you are a car wash location owner or operator, we share the bank account and payout information you provide with a third-party payments processor solely to disburse funds owed to you. That processor’s use of your information is governed by its own privacy policy.

Business Service Integrations

Where you have opted into a business service integration, we share the information necessary to carry out the actions you request — for example, advertising campaign configuration or accounting entries — with that third-party provider, and we receive information back from it, such as status and performance data. Where an integration involves an account you connect, our use of the data we obtain through it is limited to providing the integration you requested and complies with that provider’s applicable data use terms.

Insurance and Claims

Where a vehicle damage claim or dispute involves your vehicle, we may share relevant information — including vehicle condition records, images, and video captured at the car wash facility — with an insurance company, claims adjuster, or other party involved in resolving that claim or dispute. This may include your insurance company, the car wash location’s insurance company, or a third-party claims service.

Payment Disputes

When a cardholder disputes a charge, we may submit evidence on behalf of the car wash location — such as vehicle and license plate images, entry and exit photos, visit, billing, and receipt records, and the terms you accepted — through our payment processor to the card network and the cardholder’s bank. Those recipients handle it under their own rules.

We do not voluntarily share facility camera footage, license plate data, or vehicle information with law enforcement absent a valid warrant. We may still disclose your information, including this data, when compelled by binding legal process or otherwise required by law or regulation, including to:

  • Respond to a valid warrant, subpoena, court order, or other binding legal process
  • Enforce our agreements and policies
  • Protect the rights, property, or safety of Tuxedo Drive, our users, or the public

Business Transfers

If Tuxedo Drive is acquired, merged, or sells all or a portion of its assets, your information may be transferred to the acquiring entity. We will notify you of any such change as required by law.

We may share your information for other purposes with your explicit consent.

Retention of Your Information

We retain personal information for as long as necessary to fulfill the purposes described in this policy and as required by law:

  • Account and membership records — retained for the life of your account and for up to 3 years after account closure, for legal, tax, and dispute resolution purposes
  • Transaction records — retained for up to 7 years to comply with tax and financial recordkeeping requirements
  • Business service integration and payout data — retained for as long as the integration is active and for up to 7 years afterward, to comply with financial recordkeeping requirements
  • License plate, vehicle, and facility camera image and video data — retained for as long as necessary for the operational, safety, fraud-prevention, and legal purposes described in ALPR Usage and Privacy Policy above, reviewed periodically, and deleted or deidentified when no longer needed for one of those purposes. Copies held on equipment at a car wash location are subject to that location’s own retention practices in addition to ours
  • Wash visit records — retained for up to 3 years after the visit, or as required for dispute resolution
  • Evidence compiled for an active billing dispute — retained until the dispute is resolved and for the record-retention period that applies to the underlying transaction
  • Communications — retained for up to 2 years, including call recordings and transcripts of automated voice interactions
  • Employee and workforce records — retained on behalf of the car wash location for the period the location’s own recordkeeping and employment law obligations require
  • Safety and fraud records, including for-cause ban records — retained for as long as necessary for platform integrity, safety, and fraud prevention, and reviewed for accuracy on request
  • Consent records — when you agree to a Tuxedo Drive agreement, such as the Car Wash Customer Terms, or sign a cancellation confirmation or a settlement and release agreement, we retain a record of that acceptance, including the agreement version, a hash of the agreement text you accepted, your IP address, your device’s user agent, and, where collected, a signature image. These records are retained for the life of your account and for up to 7 years afterward, to demonstrate that consent was obtained.

We may retain information longer when required by law, for fraud prevention, or to enforce our legal rights. Anonymized and aggregated data may be retained indefinitely.

Your Privacy Rights

Data Deletion Requests

You may submit a request to delete your personal information at any time by emailing privacy@tuxedodrive.com, regardless of where you live. Where applicable law gives you a right to deletion, as described in the sections below, we will honor your request subject to the exceptions that law provides. Deleting your information does not cancel an active membership; to cancel, use one of the methods described in the Car Wash Customer Terms.

California Residents — CCPA / CPRA

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you specific rights regarding your personal information.

Categories of Personal Information We Collect

Category Examples Collected
Identifiers Name, email, phone, IP address, device ID Yes
Commercial information Membership records, purchase history, wash visit records Yes
Geolocation data Car wash facility location and visit timestamps Yes
Internet/electronic network activity Website usage, cookies Yes
Vehicle information License plate, make, model, color Yes
Payment information Card type, last four digits, billing history Yes
Financial account information Bank/payout details (location owners and operators only) Yes
Audio, electronic, and visual information Facility video, vehicle and license plate images, call recordings and transcripts Yes
Professional or employment-related information Staff schedules, timekeeping, and commission amounts (for car wash location staff, on behalf of the location) Yes
Communications content Text messages, emails, and support messages, including analysis of tone Yes
Physical movement information Presence, posture, and movement of people near wash equipment, for safety, where enabled Yes, where enabled
Vehicle condition information Detected damage, contamination, and non-sensitive decals or markings Yes
Inferences Usage patterns, wash frequency Yes

Your California Rights

  • Right to Know — You may request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, our business purpose for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete — You may request deletion of personal information we have collected, subject to certain exceptions (such as information needed to complete a transaction or comply with law).
  • Right to Correct — You may request correction of inaccurate personal information.
  • Right to Opt Out of Sale or Sharing — We do not sell your personal information for money. Some of what we do may be a “sale” or a “share” under California law, which defines those terms broadly enough to cover disclosures made for other valuable consideration: sharing device and usage data with advertising partners for cross-context behavioral advertising, and the identity resolution described in Identity Resolution and Marketing Audiences. We treat those as a sale or share, disclose them as such, and honor your opt-out. You may opt out by contacting us at privacy@tuxedodrive.com or by using a recognized opt-out preference signal (such as Global Privacy Control) on our website. We do not sell or share the personal information of anyone under 16, and we do not sell license plate data.
  • Right to Limit Use of Sensitive Personal Information — We do not use sensitive personal information for purposes beyond those permitted by CPRA. License plate numbers are used only for membership verification and account management, not for inferring sensitive characteristics.
  • Right to Non-Discrimination — We will not discriminate against you for exercising any of these rights. We will not deny you services, charge you different prices, or provide a different level of service based on your exercise of privacy rights.

How to Submit a California Privacy Request

Submit requests to privacy@tuxedodrive.com or by mail to:

Tuxedo Drive — Privacy Request 2955 Shell Road Brooklyn, New York 11224

We will verify your identity before processing your request and will respond within 45 days. We may extend that period by an additional 45 days when necessary and will notify you of any extension.

Authorized agents may submit requests on your behalf with written authorization.

Financial Incentives

We do not offer financial incentives in exchange for the retention or sale of personal information.

Other US State Residents

If you live in a state whose privacy law gives you rights, you may ask us to confirm whether we process your personal information and to give you access to it; to correct it; to delete it; to give you a portable copy; and to opt out of targeted advertising, the sale of personal information, and profiling that produces legal or similarly significant effects. We honor these requests wherever you live. We do not seek sensitive personal information as those laws define it, and where a law requires your consent to process it, we ask for it. Submit requests to privacy@tuxedodrive.com. We respond within 45 days, and we may extend that once by another 45 days when reasonably necessary, in which case we will tell you.

Appeals. If we decline your request, you may appeal by emailing privacy@tuxedodrive.com with the subject line “Appeal,” within the time your state’s law allows. We will answer your appeal in writing, with our reasons, within 45 days. If you are not satisfied with the outcome, you may contact your state attorney general.

Nevada Residents

Nevada residents may opt out of the “sale” of certain personal information under NRS 603A. We do not sell personal information as defined by Nevada law. To submit an opt-out request or for more information, contact us at privacy@tuxedodrive.com.

Security and Breach Notification

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information, as the laws of the states where we operate require. If a breach affects your personal information, we will notify you no later than 30 days after we discover it, or sooner if your state’s law requires, and we will notify any state regulator that the law of your state requires.

Do Not Track and Global Privacy Control

Some browsers transmit Do Not Track (DNT) signals. Our website does not currently respond to DNT signals. However, we do honor the Global Privacy Control (GPC) opt-out preference signal. When your browser sends it, our website does not load its advertising and analytics tags for you.

Children’s Privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from anyone under 18.

Children under 13. The Service is not directed to children under 13, and we do not knowingly collect personal information from a child under 13 as defined by the Children’s Online Privacy Protection Act (COPPA). We do not knowingly sell or share the personal information of anyone under 16.

Facility cameras may capture children who are riding in a vehicle. We do not use those images to identify or profile a child.

If you are a parent or guardian and believe we have collected information from a child, or if you believe we have inadvertently collected information from any minor, contact us at privacy@tuxedodrive.com and we will delete it promptly.

Cookies and Tracking Technologies

We and our advertising and analytics partners use cookies, web beacons, pixels, software development kits (SDKs), and similar technologies to operate the Service, remember your preferences, analyze usage, and measure the performance of our marketing. These technologies may be used across our website and platform and, where applicable, at car wash locations. We use this data to advertise our own Service to car wash owners and operators, and — where an owner or operator has enabled it — to help market a location’s own offers to its customers.

Our website uses third-party analytics and advertising services — including search, social, and professional-network advertising platforms — to analyze site traffic and measure advertising performance. These services use cookies and similar identifiers to collect information about your interaction with our site, which may be used to serve ads based on your past visits.

You may opt out of personalized advertising through the industry opt-out tools at the Network Advertising Initiative and the Digital Advertising Alliance, through the ad-preference settings each advertising platform provides, and through a recognized opt-out preference signal such as Global Privacy Control. A current list of the analytics and advertising providers we use is available from privacy@tuxedodrive.com on request.

Transactional and marketing emails sent through the Service may contain tracking pixels and tracked links, provided by our third-party email delivery provider. These collect information such as whether an email was opened, links clicked, and the recipient’s IP address and device information, to measure delivery and engagement.

Text messages sent through the Service may contain a shortened, tracked link. We collect information such as whether a link was clicked, to measure delivery and engagement.

Security

We maintain a written information security program and administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, and alteration. These include TLS encryption of data in transit — and encryption at rest where provided by our infrastructure and storage providers — access controls and least-privilege access, logical separation of each car wash location’s data, and periodic review of our security practices. Security practices change over time, and we may update these measures.

No security measure is perfect. We cannot guarantee absolute security, and you transmit information to us at your own risk. If we become aware of a security breach affecting your personal information, we will notify you as required by applicable law.

Contact

For questions, privacy requests, or concerns about how we handle your information:

Tuxedo Drive — Privacy 2955 Shell Road Brooklyn, New York 11224 Email: privacy@tuxedodrive.com

We will respond to all inquiries in accordance with applicable law.

Governing Language

This Privacy Policy is written in English. If a translation is made available for convenience, the English version controls in the event of any conflict or difference in meaning.