Legal

Privacy Policy

Version 1.3 | Last Updated: September 14, 2026

Overview

This Privacy Policy describes how Tuxedo Drive (“Company,” “we,” “us,” or “our”), a Delaware corporation with offices at 2955 Shell Road, Brooklyn, New York 11224, collects, uses, and discloses information about you when you use our website at https://tuxedodrive.com and the Tuxedo Drive platform (collectively, the “Service”).

Tuxedo Drive is a software platform provider. We provide technology that participating car wash locations use to manage memberships, billing, vehicle identification, and customer accounts. Car wash services are provided by independently owned and operated car wash businesses, not by Tuxedo Drive.

By accessing or using the Service, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not consent, do not access or use the Service.

Policy Updates

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or by posting a notice on the Service before the changes take effect. The updated policy will be effective on the date stated at the top of this page. Your continued use of the Service after that date constitutes your acceptance of the updated policy.

Information We Collect

We collect the following categories of personal information:

Identifiers

  • Name
  • Email address
  • Mobile phone number
  • Mailing or billing address
  • Account username and password
  • IP address and device identifiers

Vehicle and Membership Information

  • Vehicle license plate number
  • Vehicle make, model, color, and year
  • Vehicle identification number (VIN), where provided
  • Vehicle condition, including detected damage such as scratches, dents, cracks, or contamination
  • Non-sensitive vehicle decals or markings (such as a sports team, school, or commercial fleet decal) used for marketing purposes; see Artificial Intelligence and Automated Processing below for how sensitive categories are handled
  • Membership plan, enrollment date, and status
  • Wash visit records, including location, date, and time

Payment and Commercial Information

  • Payment card information (collected and processed by our payment processor, Stripe, Inc.)
  • Billing history, charges, and transaction records
  • Chargeback and dispute records
  • For car wash location owners and operators: bank account and payout information necessary to disburse funds owed to you, and records of those disbursements

Location Information

  • The car wash facility you visit, including the date and time of each visit
  • General geographic area based on which participating locations you use

Communications

  • Text messages and email communications with the car wash location or Tuxedo Drive
  • Customer support inquiries and records

Device and Usage Information

  • Browser type and version
  • Pages visited on the Site, time and date of visits
  • Referring URLs
  • Cookies and similar tracking technologies (see Cookies section below)

Inferences

We may derive information from the above — such as membership usage patterns and wash frequency — to provide and improve the Service.

Advertising Attribution

Where a car wash location runs advertising through the Service, we may correlate your visit or purchase with that advertising activity — for example, to help the location understand whether a promotion or campaign led to a new or returning customer. We use offer codes, visit records, and similar signals for this purpose and report the results to the location in aggregate or campaign-level form.

Artificial Intelligence and Automated Processing

We use artificial intelligence and machine learning technologies, including generative AI and computer vision, to process images, audio, and other information collected through the Service — for example, to identify vehicles, verify memberships, monitor the wash area for safety, generate marketing content on behalf of car wash owners and operators who use that feature, and improve the accuracy and performance of these systems over time. This includes analyzing the presence, general posture, body geometry, and movement of people captured on facility cameras for safety and operational purposes — for example, to detect misuse of equipment such as unauthorized vacuum use — and analyzing the content and tone of your communications with a car wash location or Tuxedo Drive — such as calls, texts, and support messages — to route your request, assess service quality, detect fraud, and improve our systems. Where this analysis involves body geometry, we limit its use to jurisdictions where such processing is permitted by law, and we do not use it to determine a specific person’s identity. Where an automated system takes an action on your account, such as confirming a wash or processing a charge, you may contact us to ask about the logic involved or to request review, as described in Your Privacy Rights below.

We also use computer vision to analyze your vehicle’s condition, including existing damage such as scratches, dents, cracks, or contamination, and to detect non-sensitive decals or markings on your vehicle (such as a sports team, school, rideshare or delivery platform, or commercial fleet decal) that a car wash location may use to offer a targeted discount or promotion. Where a decal or marking could indicate a sensitive personal category, we do not store the category or its value; a discount can still be applied, but the underlying sensitive detection is discarded before it is ever written to a database.

Marketing content generation uses Google’s Gemini API. Content submitted to this feature is processed by Google in accordance with Google’s applicable API terms. Do not submit sensitive personal information (such as government identification numbers, health information, or financial account numbers) through this feature.

Business Service Integrations

If you are a car wash location owner or operator, the Service may offer optional integrations with third-party business services — for example, advertising or accounting platforms. Depending on the integration, this may work in one of two ways: (a) you connect an account you control, in which case we collect the authorization credentials issued by that provider, an identifier for the connected account, and data returned to us as a result of actions you take through the Service; or (b) you authorize us to act on your behalf directly with a third-party provider using business information you supply (such as a business name, address, or listing identifier), without connecting an account of your own. In either case, we use this information only to provide the integration you have requested, and we do not access data beyond what that purpose requires. These integrations are optional and, where you have connected your own account, you may disconnect it at any time through the Service.

How We Collect Your Information

We collect information in the following ways:

  • Directly from you — when you register an account, enroll in a membership, make a purchase, or contact us
  • Automatically — when you use the website, through cookies and similar technologies
  • From participating car wash locations — when you visit a location that uses the Tuxedo Drive platform, including through license plate recognition (LPR) systems at the facility
  • From our payment processor — Stripe, Inc. provides us with transaction confirmation and payment status; we do not store full card numbers. Stripe’s processing of your information is also governed by Stripe’s Privacy Policy
  • From public sources — such as publicly available vehicle registration data

License Plate Recognition and Other Facility Cameras

Car wash locations that use the Tuxedo Drive platform may capture images of vehicle license plates using cameras at the facility. These images are processed to read the plate number for purposes of membership verification and, if you have opted in, automatic membership resumption. License plate numbers are associated with your account. This data is collected at the car wash facility, not through the website.

Car wash locations may also use cameras and other sensors at the facility for additional purposes, such as monitoring vehicle condition, equipment operation, and the presence, position, and movement of people in the wash area, for operational and safety purposes.

We may use automated visual sensors to analyze vehicle characteristics, license plate information, and the general presence, posture, body geometry, and movement of people near wash equipment — for example, to detect equipment misuse such as unauthorized vacuum use; where visual signals are linked to vehicle or account records or persisted for operational analytics, we strictly exclude protected demographic attributes, while real-time ephemeral signals are processed solely in transient memory and immediately discarded. Where this analysis involves body geometry, we limit its use to jurisdictions where such processing is permitted by law, and we do not use it to determine a specific person’s identity.

Car wash locations are independently owned and operated businesses. Each location’s owner or operator is responsible for deploying cameras and sensors at their facility in compliance with applicable law, and for providing their customers any notice that applicable law requires, such as a video surveillance or biometric information notice. By using the Service at their location, an owner or operator agrees to provide any such notice required in their jurisdiction.

How We Use Your Information

We use the information we collect for the following purposes:

  • Membership and account management — enrolling you in memberships, processing billing, managing renewals, pauses, and cancellations
  • Vehicle verification — confirming membership eligibility at car wash locations via license plate recognition
  • Automatic membership resumption — if you opt in, resuming a paused membership when your vehicle is detected at a participating location
  • Payment processing — charging your payment method on behalf of the participating car wash location
  • Customer communications — sending billing confirmations, renewal notices, cancellation confirmations, and account updates by email or text message
  • Customer support — responding to inquiries and resolving disputes
  • Safety and fraud prevention — detecting unauthorized use, investigating chargeback abuse, and protecting the integrity of the platform
  • Improving the Service — analyzing usage patterns to improve platform features
  • Marketing and promotions — sending promotional offers from participating car wash locations, where you have not opted out
  • Targeting and retargeting — using cookies, pixels, and similar technologies to advertise the Service to car wash owners and operators, and, at a location’s direction, to help that location advertise to its own customers
  • Legal compliance and enforcement — complying with applicable law and enforcing our agreements
  • Targeted advertising — we may use certain device and usage information for interest-based advertising; see Your Privacy Rights for opt-out options
  • Business service integrations — where you have opted in, to configure and manage services such as advertising or accounting on your behalf, and to report results back to you, whether through an account you connect or an integration we operate using business information you supply
  • Payouts — if you are a car wash location owner or operator, disbursing funds owed to you to your designated bank account

How We Share Your Information

Participating Car Wash Locations

We share your information with the participating car wash location where you are enrolled. This includes your name, contact information, vehicle information, membership status, billing status, and wash visit records. The car wash location uses this information to manage your membership and provide wash services. The car wash location is an independent business operating under a separate agreement with Tuxedo Drive.

Payment Processor

We use a PCI-DSS compliant third-party payment processor to handle payment card transactions. When you provide payment information, it is transmitted directly to that processor. We receive transaction status and limited payment details (such as card type and last four digits) but do not store full card numbers.

Service Providers

We share information with third-party service providers that help us operate the platform, including:

  • Analytics providers (to understand how the website is used)
  • Email and SMS delivery services (to send transactional and marketing communications)
  • Cloud hosting and infrastructure providers
  • Customer support tools

We require these providers to use your information only for the purposes for which it was shared and to maintain appropriate security.

Advertising Partners

We may share device identifiers and usage data with advertising partners for targeted and retargeting advertising purposes — for example, to reach car wash owners and operators who have shown interest in the Service, or, at a location’s direction, to reach that location’s own customers. Under California law, this may constitute “sharing” of personal information. See the California section below for your opt-out rights.

Text Messaging Opt-In Data

No mobile information, including text messaging opt-in data and phone numbers, will be shared with or sold to any third party or affiliate for marketing or promotional purposes. This exclusion applies notwithstanding any other provision of this Privacy Policy.

Payout Processor

If you are a car wash location owner or operator, we share the bank account and payout information you provide with a third-party payments processor solely to disburse funds owed to you. That processor’s use of your information is governed by its own privacy policy.

Business Service Integrations

Where you have opted into a business service integration, we share the information necessary to carry out the actions you request — for example, advertising campaign configuration or accounting entries — with that third-party provider, and we receive information back from it, such as status and performance data. Where an integration involves an account you connect, our use of the data we obtain through it is limited to providing the integration you requested and complies with that provider’s applicable data use terms.

Insurance and Claims

Where a vehicle damage claim or dispute involves your vehicle, we may share relevant information — including vehicle condition records, images, and video captured at the car wash facility — with an insurance company, claims adjuster, or other party involved in resolving that claim or dispute. This may include your insurance company, the car wash location’s insurance company, or a third-party claims service.

We do not voluntarily share facility camera footage, license plate data, or vehicle information with law enforcement absent a valid warrant. We may still disclose your information, including this data, when compelled by binding legal process or otherwise required by law or regulation, including to:

  • Respond to a valid warrant, subpoena, court order, or other binding legal process
  • Enforce our agreements and policies
  • Protect the rights, property, or safety of Tuxedo Drive, our users, or the public

Business Transfers

If Tuxedo Drive is acquired, merged, or sells all or a portion of its assets, your information may be transferred to the acquiring entity. We will notify you of any such change as required by law.

We may share your information for other purposes with your explicit consent.

Retention of Your Information

We retain personal information for as long as necessary to fulfill the purposes described in this policy and as required by law:

  • Account and membership records — retained for the life of your account and for up to 3 years after account closure, for legal, tax, and dispute resolution purposes
  • Transaction records — retained for up to 7 years to comply with tax and financial recordkeeping requirements
  • Business service integration and payout data — retained for as long as the integration is active and for up to 7 years afterward, to comply with financial recordkeeping requirements
  • License plate, vehicle, and facility camera image data — retained for as long as we determine is necessary for operational, safety, fraud-prevention, or legal purposes, which may be indefinite
  • Wash visit records — retained for up to 3 years after the visit, or as required for dispute resolution
  • Evidence compiled for an active billing dispute — retained until the dispute is resolved and for the record-retention period that applies to the underlying transaction
  • Communications — retained for up to 2 years
  • Consent records — when you agree to a Tuxedo Drive agreement, such as these Membership Terms, we retain a record of that acceptance, including the agreement version, a hash of the agreement text you accepted, your IP address, your device’s user agent, and, where collected, a signature image. These records are retained for the life of your account and for up to 7 years afterward, to demonstrate that consent was obtained.

We may retain information longer when required by law, for fraud prevention, or to enforce our legal rights. Anonymized and aggregated data may be retained indefinitely.

Your Privacy Rights

Data Deletion Requests

You may submit a request to delete your personal information at any time by emailing privacy@tuxedodrive.com, regardless of where you live. Where applicable law gives you a right to deletion, as described in the sections below, we will honor your request subject to the exceptions that law provides. Deleting your information does not cancel an active membership; to cancel, use one of the methods described in the Membership Terms.

California Residents — CCPA / CPRA

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), gives you specific rights regarding your personal information.

Categories of Personal Information We Collect

Category Examples Collected
Identifiers Name, email, phone, IP address, device ID Yes
Commercial information Membership records, purchase history, wash visit records Yes
Geolocation data Car wash facility location and visit timestamps Yes
Internet/electronic network activity Website usage, cookies Yes
Vehicle information License plate, make, model, color Yes
Payment information Card type, last four digits, billing history Yes
Financial account information Bank/payout details (location owners and operators only) Yes
Inferences Usage patterns, wash frequency Yes

Your California Rights

  • Right to Know — You may request disclosure of the categories and specific pieces of personal information we have collected about you, the categories of sources, our business purpose for collecting it, and the categories of third parties with whom we share it.
  • Right to Delete — You may request deletion of personal information we have collected, subject to certain exceptions (such as information needed to complete a transaction or comply with law).
  • Right to Correct — You may request correction of inaccurate personal information.
  • Right to Opt Out of Sale or Sharing — We do not sell personal information for money. We may share device and usage data with advertising partners for cross-context behavioral advertising, which constitutes “sharing” under CPRA. You may opt out by contacting us at privacy@tuxedodrive.com or by using a recognized opt-out preference signal (such as Global Privacy Control) on our website.
  • Right to Limit Use of Sensitive Personal Information — We do not use sensitive personal information for purposes beyond those permitted by CPRA. License plate numbers are used only for membership verification and account management, not for inferring sensitive characteristics.
  • Right to Non-Discrimination — We will not discriminate against you for exercising any of these rights. We will not deny you services, charge you different prices, or provide a different level of service based on your exercise of privacy rights.

How to Submit a California Privacy Request

Submit requests to privacy@tuxedodrive.com or by mail to:

Tuxedo Drive — Privacy Request 2955 Shell Road Brooklyn, New York 11224

We will verify your identity before processing your request and will respond within 45 days. We may extend that period by an additional 45 days when necessary and will notify you of any extension.

Authorized agents may submit requests on your behalf with written authorization.

Financial Incentives

We do not offer financial incentives in exchange for the retention or sale of personal information.

Other US State Residents

Residents of Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), and Utah (UCPA) have rights similar to those described above, including rights to access, delete, correct, and port your personal information, and to opt out of targeted advertising. Submit requests to privacy@tuxedodrive.com. We will respond within the timeframe required by your state’s law.

Nevada Residents

Nevada residents may opt out of the “sale” of certain personal information under NRS 603A. We do not sell personal information as defined by Nevada law. To submit an opt-out request or for more information, contact us at privacy@tuxedodrive.com.

New York Residents

Under the New York SHIELD Act, we maintain reasonable administrative, technical, and physical safeguards to protect your personal information. In the event of a breach affecting New York residents, we will notify affected individuals and the New York Attorney General as required by law.

Do Not Track and Global Privacy Control

Some browsers transmit Do Not Track (DNT) signals. Our website does not currently respond to DNT signals. However, we do honor the Global Privacy Control (GPC) opt-out preference signal as an opt-out of sharing of personal information for targeted advertising purposes for California residents.

Children’s Privacy

The Service is not directed to children under 18. We do not knowingly collect personal information from anyone under 18. If you believe we have inadvertently collected information from a minor, contact us at privacy@tuxedodrive.com and we will delete it promptly.

Cookies and Tracking Technologies

We and our advertising and analytics partners use cookies, web beacons, pixels, software development kits (SDKs), and similar technologies to operate the Service, remember your preferences, analyze usage, and measure the performance of our marketing. These technologies may be used across our website and platform and, where applicable, at car wash locations. We use this data to advertise our own Service to car wash owners and operators, and — where an owner or operator has enabled it — to help market a location’s own offers to its customers.

Our website uses Google Analytics and Google Ads to analyze site traffic and measure advertising performance; these services use cookies and similar identifiers to collect information about your interaction with our site, which may be used to serve ads based on your past visits. To learn how Google collects and processes this data, see How Google uses information from sites or apps that use our services. You may opt out of personalized advertising through Google Ads Settings or the Network Advertising Initiative opt-out page. Our website may also use the Meta (Facebook) Pixel and the LinkedIn Insight Tag for similar purposes; you can manage ad preferences through Meta’s ad settings and LinkedIn’s ad settings.

Transactional and marketing emails sent through the Service may contain tracking pixels and tracked links, provided by our third-party email delivery provider. These collect information such as whether an email was opened, links clicked, and the recipient’s IP address and device information, to measure delivery and engagement.

Text messages sent through the Service may contain a shortened, tracked link. We collect information such as whether a link was clicked, to measure delivery and engagement.

Security

We maintain administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, and alteration. These include encryption of data in transit, access controls, and regular security assessments.

No security measure is perfect. We cannot guarantee absolute security, and you transmit information to us at your own risk. If we become aware of a security breach affecting your personal information, we will notify you as required by applicable law.

Contact

For questions, privacy requests, or concerns about how we handle your information:

Tuxedo Drive — Privacy 2955 Shell Road Brooklyn, New York 11224 Email: privacy@tuxedodrive.com

We will respond to all inquiries in accordance with applicable law.