Car Wash Customer Terms

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These Car Wash Customer Terms (the “Customer Terms”) explain what applies when you buy from a car wash that uses Tuxedo Drive: a single wash, a prepaid wash pack or gift card, a retail item, a membership, or a fleet account.

The car wash location is operated by an independent business using the Tuxedo Drive platform. Tuxedo Drive provides the software used for point of sale, payments, membership enrollment, billing, account management, and vehicle identification. Wash services are provided by the participating car wash location.

By buying from a participating car wash location or using its Tuxedo Drive systems, you agree to these Customer Terms. A membership or fleet account also requires your affirmative agreement when you enroll — we do not use pre-checked boxes or assume consent. A link to these Customer Terms appears in the emails and receipts we send and on our online enrollment and checkout pages.

Key Points

The full terms follow. Here is the short version:

• The car wash is an independent business. It sells you the wash and is responsible for it. Tuxedo Drive provides the software.
• The price you pay is the posted price for how you pay. Your receipt shows it.
• A single wash does not renew. A membership renews automatically every month (or every 6 or 12 months for prepaid plans) until you cancel, and you can cancel any time before the next charge.
• A location is responsible for damage its equipment causes to a properly prepared vehicle. Report damage before you leave.
• Tell the staff before you leave if something is wrong. Most problems are fixed fastest at the location.
• Prices, plans, and extras can differ by location. The location’s own posted rules also apply.
• A location may refuse service for cause. A ban is always decided by a person.
• Disputes go to individual arbitration, unless you opt out within 30 days, as described in the Terms of Use. You can always use small claims court.

What These Terms Cover

These Customer Terms apply to every customer of a participating car wash location. Some sections apply to everyone and some only to a type of purchase:

• Everyone: this introduction, Your Car Wash May Have Additional Terms, Who These Terms Cover, Single Washes and Other Purchases, Cash/Debit and Credit Prices, Taxes, Payment Processing, Billing Disputes and Chargebacks, Refunds, Agreements You Sign, Vehicle Damage and Claims, Safety and Vehicle Condition, Facility Conditions, Refusal of Service and Bans, Cameras and Monitoring, Platform Role, Email, Text, and Phone Communications, Staff Cannot Change These Terms, Changes to These Customer Terms, Dispute Resolution, and the sections after it.
• Single washes, prepaid packs, and retail items: Single Washes and Other Purchases, Gift Cards and Prepaid Wash Credit, and Refunds.
• Memberships: Memberships Overview through Vehicle Verification, Billing and Renewal, Renewal Notice, Cancellation, Failed Payments, and Program Changes.
• Full-service, hand wash, and detail: Full-Service, Hand Wash, and Detail.
• Commercial, for-hire, and fleet vehicles: Commercial and For-Hire Vehicles and Fleet Memberships, plus the Everyone sections.

If a section is written about memberships and you did not buy a membership, it does not apply to you.

These Customer Terms are supplemental to and incorporate by reference the Tuxedo Drive Terms of Use, including its limitation of liability, disclaimer of warranties, indemnification, release, dispute resolution, and arbitration provisions, each of which applies to your purchases from, and your use of, a car wash location as fully as to your use of the Site. In the event of a conflict between these Customer Terms and the Terms of Use on a matter that concerns your purchase from or use of a car wash location, these Customer Terms control. Your use of a car wash location and any membership is also subject to the Tuxedo Drive Privacy Policy, which describes how we collect, use, and share your information, including vehicle and license plate data.

Your Car Wash May Have Additional Terms

These Customer Terms are not necessarily the only terms that apply to you. The participating car wash business may have its own rules, policies, terms, or conditions — posted at the facility, on its own website, on signage in the wash bay or tunnel, on a receipt, or in its marketing materials, promotions, and offers. Those may cover things such as hours, facility rules, vacuum and amenity use, damage-claim handling, safety requirements, vehicle restrictions, promotional conditions, and local requirements.

Read them. They are between you and that business, and they apply to you in addition to these Customer Terms.

Where a car wash business’s own terms are more generous to you than these Customer Terms, its terms apply. Where they conflict with these Customer Terms on a matter handled by the Tuxedo Drive platform — enrollment, billing, renewal, cancellation, or how your account and vehicle data are handled — these Customer Terms control, because that is what the platform actually does.

Tuxedo Drive does not write, review, approve, or monitor a car wash business’s own terms, and is not responsible for them, for their accuracy, or for their enforcement. Direct any question about a location’s own terms to that location.

Staff Cannot Change These Terms

A location’s staff cannot change these Customer Terms, waive a fee, or promise a refund or compensation on the location’s behalf unless the owner or manager does so in writing. A location’s decision to help you in one case is a courtesy and does not change these terms.

Who These Terms Cover

These Customer Terms apply to you and to anyone you allow to use your purchase, wash code, gift card, or membership — including any person you authorize to drive the registered vehicle through a participating car wash location.

You are responsible for making sure anyone who uses your purchase or membership knows and follows these terms. Their use of the membership is your use of the membership, and the dispute resolution, arbitration, class action waiver, and limitation of liability provisions apply to them as they apply to you.

Eligibility and Your Account

To enroll in a membership or open a fleet or other account, you represent that:

• you are at least 18 years old
• you are the authorized user of the payment method you provide
• the name, contact, and vehicle information you provide is accurate and is not false or misleading
• you will keep that information current

A person under 18 cannot enroll in a membership or open an account, and may drive through a car wash only in a vehicle whose owner has authorized it. The owner is responsible for that use.

You are responsible for activity that occurs under your account, and for keeping your login credentials confidential. Do not share your account credentials with anyone else. Notify the participating car wash location or Tuxedo Drive promptly if you believe your account has been accessed without your authorization.

If your registered vehicle is sold, transferred, lost, or stolen, update or deactivate the membership promptly by contacting the car wash location, or through your account where the location offers that. Until you do, the membership remains tied to that vehicle and washes may be provided to whoever is driving it.

Single Washes and Other Purchases

You do not need a membership or an account to buy a wash. When you pay for a single wash, a prepaid wash pack, a gift card, or a retail item at a participating car wash location, you are buying directly from that location, an independently owned and operated business. The wash package, price, and any add-ons are the ones posted or shown to you at the time you pay, and your receipt shows what you paid.

Your receipt or enrollment confirmation names the business that operates the location. That business is your service provider and the seller. A location that is required by law to accept cash will accept it.

A location is not required to honor a clearly mistaken price, such as a misplaced decimal, and will tell you before you pay. This does not change a charge you already paid for a wash you received, except as described in Refunds.

A single wash is a service delivered when it is performed. It does not renew, and nothing in these Customer Terms enrolls you in a membership unless you separately agree to one.

Returns of Retail Items

Physical items, such as towels and air fresheners, are sold by the participating car wash location, not by Tuxedo Drive, and the location decides whether to accept a return or issue a refund. Unless a participating car wash location posts a different policy, it accepts returns of unopened, unused physical items within 30 days of purchase, with the receipt, for a refund of the price paid. A refund is made in the form of payment used: a cash purchase is refunded in cash, and a card purchase is refunded to the same card.

The following are not eligible for return: opened or used items, quarters and other coin purchases, and gift cards and washbooks. Wash and other services already provided are not returnable either, but see Refunds below for when a location may refund them. Retail items come with any warranty that the law gives you, and nothing in these Customer Terms or the Terms of Use removes it.

Memberships Overview

The sections from here through Vehicle Verification, and Billing and Renewal, and Cancellation apply only if you enroll in a membership.

Membership plans allow a registered vehicle to receive washes at participating car wash locations during the active billing period.

Plans may be unlimited or may include a specific number of washes per billing period, depending on the membership selected.

Membership availability, pricing, wash packages, and program features may vary by location.

Memberships are intended for personal use and are tied to a specific vehicle. Commercial and for-hire vehicles, and fleets, are handled by the plans described in Commercial and For-Hire Vehicles and Fleet Memberships below.

Plan Lengths and Prepaid Plans

Memberships are offered on a monthly basis, and a participating car wash location may also offer prepaid six (6) month or twelve (12) month plans. Which terms are available, and at what price, is set by each participating location.

Monthly Memberships

Monthly memberships bill every month and renew automatically until canceled, as described in Billing and Renewal below.

Prepaid Six- and Twelve-Month Memberships

A prepaid membership is paid in full at the start of the term and covers washes for the registered vehicle for that entire term.

A prepaid membership renews automatically for another term of the same length, at the then-current price, and your payment method on file will be charged, unless you cancel before the term ends. You are agreeing to a recurring charge — a six-month plan charges again every six months, and a twelve-month plan charges again every twelve months, until you cancel.

• The term begins when the membership is activated and ends on the last day of the paid term.
• Before each renewal, you will receive advance notice of the renewal charge — the amount, the renewal date, and how to cancel before the charge is processed. See Renewal Notice below for the notice periods that apply to six- and twelve-month terms.
• Prepaid fees are paid for the full term. Canceling stops the next renewal and ends wash access at the end of the paid term; it does not entitle you to a refund of the current term’s prepaid amount, except as described in Refunds below or as required by law.
• Unused washes within a prepaid term do not carry over past the end of the term.
• If the price for your plan changes before renewal, the price-increase consent rules in Program Changes below apply to the renewal charge.

Households and Multiple Vehicles

There is no family or household plan. A membership covers one registered vehicle.

One account, several memberships. You may hold more than one membership on the same account — one per vehicle — each separately priced and separately billed. Enrolling a second vehicle does not extend an existing membership to it.

Other drivers of your registered vehicle. A membership follows the vehicle, not the driver. Anyone you authorize to drive your registered vehicle may use the membership in that vehicle, and is covered by these terms as described in Who These Terms Cover. What is not permitted is using one membership for more than one vehicle — for example, alternating the membership between two household vehicles, or moving a plate or identifier between them.

Additional Vehicle Discount

A participating car wash business may offer a discount on each membership you hold after your first — one additional-vehicle discount per additional membership, applied every billing period for as long as that membership is active.

Where a business offers it:

• The discount is applied automatically when you enroll an additional vehicle on an account that already holds an active membership. You do not need a code.
• The discount amount is set by the car wash business and is stated before you complete enrollment.
• It applies to the additional membership, not to your first.
• It cannot be combined with another offer on the same membership, as described in Promotions and Discounts.

Availability, amount, and eligibility are set by each participating business and may change. A change is a material change and is handled as described in Program Changes.

Fleet Memberships

A participating car wash business may offer a fleet program for businesses that wash multiple vehicles — for example, a commercial fleet, a dealership, a rental operation, or a rideshare or delivery group. Personal memberships may not be used for commercial washing.

Fleet programs work differently from individual memberships:

• A business enrolls through a fleet manager, who is the contracting party and the point of contact for the account, and who is responsible for all charges.
• Depending on how the car wash business sets up the fleet, vehicles are registered by license plate, or the fleet is issued wash codes that drivers redeem at the car wash. The wash package, any code allotment, the price, and any discount are set by the car wash business and stated when the fleet is set up.
• Where the fleet is set up with a recurring code allotment, a set number of codes is issued each billing period. Unless the car wash business states otherwise when the fleet is set up, a code expires one year after it is issued, and unused codes are not refundable.
• Codes are issued to the fleet for use by its drivers. They may not be resold, published, or distributed outside the fleet. The fleet manager is responsible for how codes are distributed and used, and the car wash business may cancel codes it determines are being misused.
• The fleet manager is responsible for the conduct of every driver who uses a fleet code, and those drivers are covered by these terms as described in Who These Terms Cover.
• Where the car wash business offers it, a fleet account may be billed by invoice rather than by card. Then payment is due as stated on the invoice, and the car wash business may suspend codes until an overdue invoice is paid. Vehicles and drivers are added or removed by contacting the car wash business.
• A fleet that is exempt from sales tax, such as a government agency or a nonprofit, or that buys washes for resale, must give the car wash business a valid exemption certificate. Until it does, tax is charged.
• If the car wash business and the fleet sign a separate fleet agreement or order form, that document controls over these Customer Terms where they conflict.

By setting up a fleet, the fleet manager represents that they are authorized to bind the business they act for.

Insurance. A fleet is expected to maintain commercial automobile liability insurance covering its vehicles for the duration of the program, and to provide a certificate of insurance on the car wash business’s reasonable request.

Commercial and For-Hire Vehicles

This section is for taxis, for-hire and livery vehicles, rideshare and delivery vehicles, and other vehicles used to earn money — including a single vehicle owned by an individual driver.

• What counts. A vehicle licensed or used for hire (for example, a taxi or for-hire vehicle licensed by a taxi or for-hire authority), a vehicle with commercial plates, a rideshare or delivery vehicle, or any vehicle used mainly for a business. A personal membership may not be used on such a vehicle unless the location’s plan for it says so. A location may offer a discount for taxis and other licensed for-hire vehicles.
• Which plan. A car wash business may offer a per-vehicle commercial plan, a fleet code plan, or both. The plan, its price, and its limits are stated when you enroll. If you are not sure which plan fits your vehicle, ask the location before you enroll.
• How often. A location may post a limit on how often an unlimited plan can be used, such as a minimum time between washes. A commercial plan may set a different limit because the vehicle is used more. The limit that applies is the one stated when you enroll or posted at the location.
• Shared and shift vehicles. If more than one driver uses the vehicle — for example, a shift-driven taxi — the membership follows the vehicle, not the driver. The account holder is responsible for every driver’s use.
• Plates and vehicle swaps. A membership is tied to the license plate or vehicle identifier on file. If a plate is moved to a replacement vehicle, or you switch the vehicle you use, ask the location to update your account before the next wash. Until you do, washes may be refused or may be provided to whoever is driving the vehicle on file.
• Who is responsible. The person or business that holds the account — the owner, lessee, or medallion holder who enrolled — is responsible for charges and for every driver, even where the driver rents or leases the vehicle from them.
• Receipts. A receipt for each wash is available on request, for your business records.

Full-Service, Hand Wash, and Detail

This section applies where a location offers hand washing, interior cleaning, detailing, or any service where staff drive or work inside your vehicle.

• Keys and driving. If you hand over your keys, staff may move your vehicle on the property as needed for the service. Staff will not take the vehicle off the property without your permission. You confirm you are authorized to give us the vehicle.
• Personal items. Remove valuables and personal items before the service. Staff may move items in the interior. A location is not responsible for cash, jewelry, electronics, documents, or other valuables left in the vehicle, unless it was negligent or it agreed in writing to hold them.
• Condition check. Walk around the vehicle with staff when you drop it off and again before you leave. Existing damage is easier to document at drop-off, and a new problem is easier to fix before you drive away.
• Extras and estimates. Detail and add-on services are priced as posted or as quoted to you. The location will ask for your approval before it charges more than the quoted price.
• Tips. Tips are optional and are paid to staff according to the location’s policy and applicable law. A tip is not part of the price of the service.
• Fix-it policy. If a service was not done as described, tell the staff before you leave, or contact the location promptly afterward. The location may redo the service at no charge, according to its posted policy. Some locations offer a free re-wash if you return soon after a wash.
• Pickup and unpaid amounts. Pick up your vehicle when the service is finished or by the time the location tells you. A location may charge a reasonable storage fee for a vehicle left beyond its stated hours or pickup date, if it told you of the fee in advance, and may have rights under applicable law to hold a vehicle until amounts due are paid.

Billing and Renewal

Memberships are billed on a recurring monthly basis to the payment method provided at signup. This is an automatically renewing subscription. You will be charged each month until you cancel.

Your membership renews automatically each month unless canceled.

The billing date is based on the date you started the membership.

If your billing date does not occur in a given month, billing will occur on the last day of that month.

By enrolling, you authorize the participating car wash location, using the Tuxedo Drive platform, to charge your payment method for each billing period until you cancel.

Payment method updates. Your card network, issuer, or payment processor may automatically send us updated card information — such as a new card number or expiration date — when your card is reissued or replaced. You authorize us to accept those updates and to continue charging the updated payment method for your membership until you cancel. You may change or remove the payment method on file at any time through your account or by contacting the car wash location. Pay for a membership with a physical card. A payment made with a digital wallet, such as Apple Pay or Google Pay, may be refunded, and you will be asked to use a physical card.

Prices and available membership plans may vary by location.

Changing Your Plan

You may upgrade or downgrade your membership through your account where the location offers it. A change that adds cost is charged, and a change that lowers it is credited, on a prorated basis as calculated at the time of the change. If you cancel with an unused credit from a downgrade, the credit is returned to your card. While you cancel, a location may offer you a discount to stay. Accepting is optional, and you can cancel without accepting.

Cash/Debit and Credit Prices

A participating car wash business may post two prices: a cash/debit price for paying by cash or debit card, and a higher credit price for paying by credit card.

These are two posted prices. The credit price is not a surcharge or a fee for using a credit card. The difference between the two prices reflects the business’s cost of accepting credit cards. Nothing additional is added to the posted credit price when you pay by credit card, and your receipt shows the price you paid.

Posted signage at each participating car wash location states that location’s current prices. Check the signage at your car wash for the price by payment method — prices, and whether two-price pricing is offered at all, are set by each business and vary by location.

Two-price pricing applies to one-time wash purchases and to memberships.

For memberships, billing, renewal charges, and overage charges are charged to the payment method on file rather than paid in person. A debit card on file is charged the cash/debit price; a credit card on file is charged the credit price. A stored payment method cannot be paid in cash. If you want the cash/debit price on a recurring membership, keep a debit card on file.

If you change the payment method on file from a debit card to a credit card, or the reverse, the price changes accordingly. When the change would raise your price, we notify you first and the higher price starts one billing period after the notice. That change follows from your own choice of payment method and is not a price increase under Program Changes.

How Your Payment Method Is Identified

The price you pay depends on the payment method you identify before you pay. At a staffed lane, tell the attendant whether you are paying with cash, a debit card, or a credit card, and the attendant enters the payment method you name. Online or at a self-service screen, you choose the payment method yourself. You are charged the price for the payment method you identified.

Please identify your payment method accurately. A card that works as both debit and credit is a debit card only when it is processed as debit. If a card identified as a debit card is processed as a credit card, the car wash may require the posted credit price for that purchase, or ask you to pay with a different payment method, to the extent permitted by applicable law.

For a card kept on file for a membership, the type of card is read from the card itself when it is saved, and your renewal price follows that card type as described above.

Taxes

Applicable sales tax is added to taxable purchases — including single washes, add-ons, memberships, and retail items — based on the location and jurisdiction of the participating car wash. Tax is calculated at checkout and on each recurring billing charge, and your receipt shows it. It is not included in an advertised or posted price unless the price says so. Where a location uses two prices, the posted credit price already includes the cost of accepting credit cards, and nothing is added to a posted price at payment except tax. Tax on a gift card or prepaid wash credit is handled as the law provides, at purchase or at redemption, and your receipt shows any tax charged.

Tax rates are set by applicable federal, state, and local law and may change at any time based on action by the taxing authority. A tax rate change will be reflected in your next charge without additional notice.

Renewal Notice

Before each renewal, you will receive advance notice of the upcoming charge. This notice will include:

• the renewal amount
• the renewal date
• instructions for how to cancel before the charge is processed

Notice periods. For monthly memberships, you will receive a reminder three (3) days before each renewal charge. For prepaid six- and twelve-month memberships, because the renewal charge is larger and further apart, you will receive notice between fifteen (15) and thirty (30) days before the renewal date, and again three (3) days before the charge.

Renewal notices are sent to the email address provided at enrollment. Where applicable law requires a particular form of notice for a renewing service contract, such as written notice by mail, the car wash business will provide it in that form.

If you have not provided an email address, it is your responsibility to track your renewal date to avoid unwanted charges.

Cancellation

You may cancel your membership at any time.

Cancellation stops future billing but does not refund the current billing period.

Your membership remains active until the end of the current billing cycle.

You may cancel your membership using any of the following methods, regardless of how you enrolled:

• online through your account
• by emailing the participating car wash location
• by calling the participating car wash location
• by text message (SMS), at locations where the participating car wash has SMS enabled — see the Email, Text, and Phone Communications section below
• in person at the participating car wash location

Not every cancellation method is available at every location. If you are not sure how to reach your car wash location, you can also request a cancellation link at tuxedodrive.com/cancel.

Cancellation must occur before the next billing date to avoid the next monthly charge.

We will process your cancellation promptly and confirm it by email.

Reactivation

If you cancel and later want to come back, you may enroll again at any time through your account, online, or at the participating car wash location. Reactivation is a new enrollment at the then-current price and plan terms — the price, plan, or promotion you previously had is not guaranteed.

Pausing Your Membership

Pausing is not currently available. If you do not want to be charged for a period, cancel before your next billing date; you can enroll again later as described in Reactivation. A car wash location may offer you a different arrangement in writing.

Vehicle Limits

Memberships are valid for one registered vehicle at a time.

Memberships are linked to the vehicle’s license plate or other vehicle identifier and may only be used by that vehicle.

Memberships may not be shared between vehicles — only one vehicle may be enrolled on a membership at any given time.

Vehicle transfers: If you replace your primary vehicle, you may transfer your membership to the new vehicle by contacting the car wash location, or through your account where the location offers that. Until the update is made, membership access remains tied to the previously registered vehicle.

Change of ownership. A membership does not transfer with the vehicle. If you sell, donate, trade in, or otherwise part with the registered vehicle, report the change promptly so the membership can be moved to your replacement vehicle or canceled. A membership may not be sold or transferred to another person.

Certain vehicles may be restricted from automated washes due to size, modifications, or safety concerns.

Vehicle Verification

Membership access may be verified using license plate recognition, vehicle identification systems, or other verification methods used by the participating car wash location.

If the registered vehicle cannot be verified, the location may require alternate verification or deny membership access.

Attempting to obscure, alter, or manipulate a vehicle’s license plate or identification in order to bypass membership rules may result in suspension or termination of the membership.

Usage Rules

Memberships are intended for reasonable personal vehicle use.

Members may wash their registered vehicle according to the rules of their selected membership plan.

For unlimited plans, washes may be used as often as desired but must be separated by a reasonable time interval between visits, as stated by the location or in your plan, and may not interfere with normal wash operations.

For limited membership plans, a specific number of washes may be included during each billing period.

Unused washes do not roll over to future billing periods.

If a limited membership plan includes a wash limit, additional washes beyond the included number may be purchased at the overage price advertised by the participating car wash location, charged to the payment method on file.

Memberships may not be:

• used on more than one vehicle at the same time
• sold, lent, or transferred to another person (anyone you authorize to drive the registered vehicle may use the membership in that vehicle, as described in Who These Terms Cover)
• used for commercial washing without the appropriate membership

Commercial vehicles, fleet vehicles, and rideshare vehicles may require a separate fleet or business plan offered by the participating car wash location, as described in Fleet Memberships above.

Membership rules and eligibility may vary by location.

Location Availability

Membership benefits apply only at participating car wash locations.

Participating locations may offer different wash packages, pricing, and membership plans.

Which locations honor your membership is stated when you enroll: either only the location where you enrolled, or every location of that business listed in your account. If it is not stated, your membership applies only to the location where you enrolled. A business that operates several locations may use a different legal entity at each location; your receipt or enrollment confirmation names the one that is your service provider.

Membership features may vary by location.

If a location closes or stops using the Tuxedo Drive platform, your membership at that location ends. This is not a ban, and the rules in Refusal of Service and Bans do not apply. You will be notified, monthly billing stops, and if you hold a prepaid six- or twelve-month membership you will receive a prorated refund from the car wash business for the portion of the term remaining after access ends. Where the business operates other locations that remain on the platform, your membership may instead continue at those locations.

Service Availability

Wash services may occasionally be unavailable due to weather conditions, maintenance, equipment issues, or other operational factors.

Temporary closures or service interruptions do not extend the billing period.

Neither the participating car wash location nor Tuxedo Drive is responsible for a delay or failure to provide service caused by an event beyond its reasonable control — including severe weather, fire, flood, earthquake, power or water outage, epidemic or pandemic, labor dispute, government order, supply shortage, or the failure of a telecommunications, hosting, or payment provider.

Safety and Vehicle Condition

Vehicles must be safe and suitable for automated wash equipment.

Vehicles with loose parts, damaged components, aftermarket modifications, or other conditions that could interfere with wash equipment may be refused service.

The participating car wash location may decline service if washing the vehicle could damage equipment or the vehicle itself.

You are responsible for preparing your vehicle before entering the wash — closing windows, sunroofs, doors, and the trunk; lowering or removing antennas; folding mirrors where applicable; and removing or securing anything mounted to the exterior. You are also responsible for following posted instructions and staff directions in the wash bay or tunnel, including instructions about braking, shifting, steering, and disabling automatic driver-assistance features.

Passengers, Children, and Pets

Follow the location’s posted rules about whether people may stay in the vehicle during a wash. Where people stay in the vehicle, keep seat belts fastened and children and pets secured. Never leave a child or pet unattended in a vehicle at a car wash. If you leave the vehicle, follow staff directions and stay in the areas the location marks for customers.

Vehicle Damage and Claims

Automated wash equipment makes contact with your vehicle. A participating car wash location is responsible for damage its equipment causes to a vehicle that was in sound condition and properly prepared for an automated wash. It is not responsible for damage in circumstances where the vehicle, rather than the equipment, is the cause — including:

• Items attached to or protruding from the exterior that come loose or are struck during the wash, such as trim, molding, emblems, mirrors, wheel covers, bumpers, running boards, mud flaps, light covers, antennas, and roof, bike, or cargo racks
• Pre-existing damage, wear, corrosion, or prior repair work, and any worsening of those conditions during a wash
• Aftermarket parts, accessories, wraps, coatings, and modifications, including any modification that changes the vehicle’s clearance, width, or profile
• Vehicles outside the size, height, width, or ground-clearance limits posted at the location, or otherwise not suited to that location’s equipment
• Water entering the vehicle through a window, sunroof, door, trunk, hood, or seal that was open, unsecured, or not weather-tight
• Driver conduct in the wash, including braking, shifting, steering, or accelerating against the conveyor, and collisions with another vehicle in the tunnel
• Automated vehicle systems — such as automatic braking, lane keeping, parking assist, or automatic wipers — that engage during the wash

These categories describe the kinds of circumstances outside a location’s responsibility; they are examples, not a complete list, and each claim is assessed on its facts. Nothing in this section limits any right you have under applicable law, and nothing here excuses damage caused by a location’s own negligence or by equipment that was not functioning properly. Nothing in these Customer Terms or in the Tuxedo Drive Terms of Use limits a car wash location’s liability for its own negligence, gross negligence, or intentional misconduct, or any liability that applicable law does not allow to be limited.

How to File a Damage Claim

Report the damage before you leave the property. Notify the manager or attendant on duty while your vehicle is still on site so the condition can be inspected and documented against the vehicle’s condition on arrival. A claim reported after the vehicle has left the property is substantially harder to verify and may be denied on that basis.

After a claim is reported:

1. The participating car wash location will investigate and respond with its determination, ordinarily within fourteen (14) calendar days.
2. The location may review wash footage, vehicle condition records, and images captured at the facility as part of its investigation.
3. If the location accepts responsibility, it may ask you to obtain repair estimates, including one from a repair shop of its choosing, and must approve any repair work before it begins in order for that work to be covered.

Damage claims are between you and the participating car wash location. Tuxedo Drive is a software provider and is not responsible for vehicle damage, for the condition or operation of wash equipment, or for the outcome of a damage claim. Tuxedo Drive may make records from its platform available to either party to help resolve a claim, as described in our Privacy Policy.

Facility Conditions

Car wash facilities are operated by the participating car wash location. You enter and use the property at your own risk and are responsible for your own conduct and that of anyone with you.

You are responsible for damage you or your vehicle cause to the facility, its equipment, or another person’s property.

Failed Payments

If a payment cannot be processed, your membership may be temporarily suspended until payment information is updated.

The participating car wash location may retry the charge or request updated payment details.

Membership access may resume once billing is successfully processed.

Payment Processing

Payments are processed by a third-party payment processor. Tuxedo Drive is not responsible for a processor outage, error, or delay, and your payment method is subject to that processor’s own terms.

Tuxedo Drive may change payment processors at any time without notice. A change in payment processor does not change the amount you owe, your billing date, or any other term of your membership.

Charges will appear on your card or bank statement under a statement descriptor set by the participating car wash location, which may differ from the location’s storefront name. If you do not recognize a charge, check the statement descriptor and contact the car wash location before disputing the charge with your bank or card issuer.

Billing Disputes and Chargebacks

If you believe a charge was made in error, please contact the participating car wash location directly before filing a dispute with your bank or card issuer. Most billing concerns can be resolved quickly, and contacting the location first is the fastest path to a resolution.

To dispute a charge, contact the car wash location using the email address or phone number provided at enrollment. Include your name, the date of the charge, and a brief description of the concern.

Filing a chargeback does not by itself suspend or cancel your membership. Filing a chargeback is your right and nothing in these terms limits it.

When your bank or card issuer opens a dispute, it assigns a reason — such as a claim that a charge was unauthorized, that a subscription was not canceled as requested, or that services were not provided — and a limited window, set by the card network, for the car wash location to respond with evidence. A dispute may begin as an inquiry that has not withdrawn funds; if it escalates, funds are withdrawn from the car wash location pending the outcome. The participating car wash location may submit records to your bank including membership enrollment confirmation, accepted terms, billing history, wash visit records, and images or video captured at the car wash facility, including license plate recognition records, as evidence that the charge was authorized. Tuxedo Drive and the car wash location reserve the right to use automated systems, including AI-assisted review, to compile, generate, and submit this evidence.

Your card issuer or bank decides the outcome of a chargeback — not Tuxedo Drive and not the car wash location. If the chargeback is resolved in the car wash location’s favor, the charge stands and billing continues normally. If it is resolved in your favor, the disputed amount is refunded to you and no further action is needed.

Dispute fees charged by the card networks are paid by the car wash location, not by you. Tuxedo Drive does not absorb dispute fees.

Filing a chargeback for a charge you authorized and for which your membership was available to you — including a membership you enrolled in and did not use, or one you forgot you had — constitutes chargeback abuse, whatever reason is given to your bank or card issuer, and may result in permanent termination of the membership. This does not apply to a charge that was unauthorized (including one made by someone who took your card), made in error, duplicated, in an amount other than the one you agreed to, or made after a valid cancellation.

Refunds

Single washes and other one-time purchases. A wash or other service already provided is not returnable. A participating car wash location may still give a refund for it at its own discretion, in any situation it chooses, including where these Customer Terms do not require one. Whether to do so is that location’s decision. A refund given in one case does not entitle anyone to a refund in another, and does not change these Customer Terms. If you were charged in error — charged twice, or charged an amount you did not agree to — contact the location and the incorrect amount will be refunded. Nothing in this section limits any right you have under applicable law.

Memberships. Membership fees are non-refundable, except in the three situations below. Unused washes do not roll over to future billing periods.

You do not get a refund when you cancel, when you do not use your washes, when service is temporarily unavailable, or when your membership is canceled because you were banned for cause.

You do get a refund in these situations:

1. A price increase applied without your consent. If a price increase takes effect without the prior consent described in Program Changes, you may request a prorated refund of any amount charged above the previously agreed price for the affected billing period.
2. Your location closes or leaves the platform. If you hold a prepaid six- or twelve-month membership and the car wash business stops providing service at the location where you enrolled, you receive a prorated refund for the portion of the term remaining after access ends, as described in Location Availability.
3. A charge made in error. If you were charged after a valid cancellation, charged twice for the same period, or charged an amount you did not agree to, contact the car wash business and the incorrect amount will be refunded.

The car wash business may also give a refund at its own discretion, in any situation it chooses, including where these terms do not require one. Whether to do so is that business’s decision. A refund given in one case does not entitle anyone to a refund in another, and does not change these terms.

If a car wash business gives a refund to resolve a dispute with you, the written settlement you sign, as described in Agreements You Sign, governs that resolution, including any billing period it waives, any other recurring discount it removes, and any cancellation at the end of the current billing period.

To request a refund, contact the car wash business where you enrolled. Refunds are issued by that business to the payment method charged.

Agreements You Sign

Some steps ask for your signature, on a screen or at the register. Each one shows you the text before you sign. Your signature, the date, and a copy of the exact text you saw are saved with your record, and a copy is available from the car wash location on request.

• Membership enrollment and plan changes. Your signature agrees to these Customer Terms and the Tuxedo Drive Privacy Policy and authorizes recurring charges until you cancel. The version and date of the terms you signed are saved. A change of plan asks for your signature again.
• Cancellation. Cancelling online may ask for your signature to confirm your request, the date your access ends, and that billing then stops. See Cancellation above.

Settlements

When a location offers a refund, credit, or other resolution to settle a complaint, it may ask you to sign a settlement agreement. You see its full text when you sign it, and you do not have to sign. If you do not, the location decides whether to offer the resolution without one. Read it before you sign. Nothing in a settlement waives a right that the law does not allow to be waived.

Promotions and Discounts

Promotional codes and discounts may be offered by participating car wash locations from time to time.

Only one promotional code or discount may be applied per transaction. Offers cannot be combined or stacked with other promotions, discounts, or membership rates unless explicitly stated.

Unless stated otherwise when the offer is presented, a promotional code or coupon is issued to a specific member, may be redeemed once, and is not transferable to another person or account.

Each promotional code or coupon has an expiration date, which will be stated at the time it is issued. An expired code or coupon cannot be redeemed.

The duration and terms of a discount — such as whether it applies once, for a set number of billing periods, or indefinitely — will be stated at the time the offer is presented. Once a limited-duration discount expires, billing reverts to the standard membership rate.

Discounts are applied at checkout and cannot be applied retroactively to past charges.

Promotional offers are subject to eligibility requirements and may be modified or discontinued by the participating car wash location at any time.

Different Prices for Different Customers

A participating car wash location may charge different prices depending on the payment method you use, and may charge different prices or offer discounts based on characteristics of your vehicle or purchase that the location chooses to reward — for example, a discount for displaying a sponsor’s or a local sports team’s bumper sticker, for belonging to a partner program, or for washing at a particular time. Each price and discount is set by the location, not by Company. A location will never set a different price based on a characteristic protected by federal, state, or local anti-discrimination law, including race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, disability, or any other protected status.

Gift Cards and Prepaid Wash Credit

A participating car wash business may sell gift cards or prepaid wash credit.

• A gift card is redeemable for washes or wash products at the issuing car wash business, according to the terms stated when it is purchased.
• Gift cards are not redeemable for cash, except where applicable state law requires cash redemption — several states require it for small remaining balances.
• A gift card is not a membership and does not enroll you in one. Applying a gift card to a membership does not stop the membership from renewing.
• Gift cards are not reloadable unless stated at purchase, and a lost or stolen gift card may not be replaceable if the code cannot be identified.
• Gift cards do not expire except as permitted by applicable law, and any fee or expiration that applicable law permits will be disclosed at purchase.
• The issuing car wash business, not Tuxedo Drive, is responsible for honoring a gift card.

Loyalty, Rewards, and Referrals

A participating car wash business may offer a loyalty program, rewards, referral credit, or promotional coupons through the Tuxedo Drive platform.

Where offered:

• Points, visits, credits, and rewards have no cash value, are not your property, and cannot be sold, transferred, or exchanged for cash.
• Rewards are tied to your account and the registered vehicle, and are forfeited if your membership is terminated for cause or your account is closed.
• A reward, referral credit, or coupon expires on the date stated when it is issued.
• A car wash business may modify or discontinue a loyalty or rewards program at any time. Where doing so removes a reward you have already earned, you will receive notice and a reasonable opportunity to use it.
• Referral credit is issued only where both accounts are genuine. A car wash business may withhold or reverse referral credit obtained through duplicate, automated, or fraudulent signups. A referral reward may be reversed if the purchase that earned it is refunded.

Offers for Leaving a Review

Where a car wash business offers a coupon, discount, or other incentive in connection with leaving a review:

• The incentive is never conditioned on leaving a positive review. You receive it whether your review is positive, negative, or neutral, and you are under no obligation to leave any review at all.
• You are asked to disclose that you received an incentive, where the platform you post on requires it.
• Reviews are your own honest opinion. Neither the car wash business nor Tuxedo Drive writes, edits, or approves your review.

Program Changes

Participating car wash locations may update membership pricing, plans, or program features from time to time.

Material Changes

If a change is material — such as a change to price, wash limits, or key program terms — you will receive notice before the change takes effect. That notice will include instructions for how to cancel if you do not accept the updated terms.

For a material change other than a price increase, continued use of the membership after the effective date means you accept the updated terms. A price increase works differently — see Price Increases below.

Price Increases

If the price of your membership increases, your consent will be required before the higher price takes effect. You will be notified of the new price and given the opportunity to accept or cancel before your next billing date. The amount of advance notice is set by the participating car wash location and may vary by location.

You can give your consent by telling the car wash location or through any consent step it provides. If you do not consent before the new price takes effect, you will not be charged the higher price: your membership ends at the end of the billing period you have already paid for.

If a price increase is applied without your prior consent, you may request a prorated refund for any amount charged above the previously agreed price.

These protections apply in addition to any other rights you have under applicable law.

Moving to Tuxedo Drive From Another System

If your membership was set up in another system and moved to Tuxedo Drive, these Customer Terms apply from the date it moves. The car wash business may ask you to sign these terms again at or before your next renewal. It will tell you the price that applies to your membership when it moves, and a change after that is handled as described in Program Changes.

Termination

A membership may be suspended or terminated if it is used in violation of these terms or in a way that disrupts normal operations.

Examples include:

• membership sharing
• commercial or fleet use without the appropriate plan
• fraudulent activity or chargeback abuse
• attempting to bypass vehicle identification systems
• unsafe vehicle conditions

If a membership is terminated for misuse, access may be revoked without refund for the current billing period or the remainder of a prepaid term.

After a termination for misuse, you may not enroll in a new membership at that participating car wash location without its written consent.

Refusal of Service and Bans

A ban is always for cause. A participating car wash business may refuse service, on a single visit or permanently, and may bar a person and their vehicles from its property. Causes fall into these categories:

• Conduct — threatening, abusive, or harassing behavior toward staff or customers, unsafe conduct on the property, or damage to property or equipment
• Financial — fraud, payment or chargeback abuse, or misuse of a membership, promotion, or discount
• Operational — repeated disruption of wash operations, or repeated abuse of a car wash business’s claims or service processes
• Legal — a court order, a law enforcement request, or a local regulatory restriction

These categories describe the kinds of cause, and the examples are illustrative rather than exhaustive.

Tuxedo Drive may separately suspend or terminate your account and your access to the Tuxedo Drive platform, for the same kinds of cause, or as necessary to protect the platform, its users, or a participating business.

A ban is always a human decision. No automated system bans you, cancels your membership for cause, or refuses you service on its own. Automated vehicle identification and fraud signals may flag an account for review, but a person at the car wash business decides whether to act on them. A membership that ends through ordinary billing, such as a lapse for non-payment, is handled under Failed Payments above and is not a ban.

What Happens to Your Membership

A ban cancels your membership. When you are banned, every active membership you hold with that car wash business is canceled and your vehicles are flagged so they are no longer admitted. You are not charged again.

You are notified. If we have a working email address for you, we email you when a ban takes effect, and again if it is later lifted.

There is no refund. Because a ban is for cause, no refund or credit is given for the current billing period or for the remainder of a prepaid term, and any amount already due remains payable.

A ban can be lifted. A car wash business may reinstate you at its discretion. Reinstatement restores your account but does not restore the canceled membership — you would enroll again at the then-current price and plan terms.

Bans Without an Account

A car wash business may refuse service to, and bar from its property, a vehicle identified only by its license plate, where it does not know who the driver or owner is — for example, after conduct by a non-member who paid in cash or never gave a name.

In that case the ban attaches to the vehicle. The record is the plate, and may include a reason category and a date. It is not tied to an account, a membership, or a person’s identity, and we do not attempt to identify the person in order to impose or enforce it.

A car wash business’s right to refuse service and to bar a vehicle from its property comes from its ownership of that property. It does not depend on the person having an account, a membership, or any agreement with that business or with Tuxedo Drive.

If your vehicle has been barred and you believe it is a mistake — including if you were not the driver — contact the car wash business, or email privacy@tuxedodrive.com and we will forward your request to it. If a plate is later registered to a membership, any existing ban record for that plate is surfaced to the car wash business, which decides whether it still applies.

Scope of a Ban

A ban applies across all locations operated by that car wash business, not only the location where the conduct occurred.

A ban belongs to the car wash business that issued it. It is not shared with other car wash businesses on the Tuxedo Drive platform, and being banned by one business does not ban you from any other.

If You Think a Ban Is a Mistake

Contact the car wash business that imposed the ban — that business made the decision and is the one that can reverse it. Tuxedo Drive does not review, investigate, or overturn a car wash business’s decision about whom it serves.

You may also email privacy@tuxedodrive.com and we will forward your request to that business.

Cameras and Monitoring

Participating car wash locations may use cameras, license plate recognition systems, and other monitoring technology for operational, safety, and membership verification purposes. Cameras and vehicle-condition analysis may also be used to detect possible vehicle damage and to review a damage claim.

Platform Role

Tuxedo Drive is a software company. It is not a car wash operator, and it is not a party to the agreement between you and the participating car wash location, whether for a single wash, a membership, or a fleet account.

When you buy a wash or enroll in a membership, you are entering into a service agreement with the participating car wash location — an independently owned and operated business. That business is responsible for providing wash services, honoring membership benefits, setting pricing, and handling disputes related to service. Tuxedo Drive provides the software platform that the car wash location uses to manage memberships, billing, vehicle identification, and customer accounts.

The car wash location operates the Tuxedo Drive platform under a separate business agreement with Tuxedo Drive. You are not a party to that agreement, and it does not create any obligation from Tuxedo Drive to you beyond what is stated in these Customer Terms and the Tuxedo Drive Terms of Use.

When charges appear on your payment statement, they are made on behalf of the participating car wash location, not Tuxedo Drive. Tuxedo Drive processes payments as a service to the car wash location.

Tuxedo Drive makes no representations or warranties, express or implied, regarding the quality, availability, or fitness of wash services provided by participating locations. Claims arising from the provision of wash services — including service quality, equipment damage, or refusal of service — should be directed to the participating car wash location.

Email, Text, and Phone Communications

By enrolling and providing your email address or phone number, you consent to receive account messages about your membership from the participating car wash location and Tuxedo Drive by email, text message, and phone call, including by automated and prerecorded means. Calls with the participating car wash location or Tuxedo Drive may be recorded or monitored for quality assurance, training, fraud prevention, and dispute resolution. Where applicable law requires it, you will be told at the start of a call that it is recorded. By continuing the call, you consent to the recording.

You receive account messages by email and text — billing reminders, renewal confirmations, payment notifications, and updates about your plan — to keep your membership running without surprises. If you make a one-time wash purchase, you receive a receipt.

Promotional texts and calls are separate. We send them only if you check the separate promotional box when you enroll, which starts out unchecked. Checking it is optional and is not a condition of enrolling, buying a membership, or using any car wash service. Providing your email address or phone number does not by itself consent you to promotional texts or calls. If you check the box, you agree to receive text messages and phone calls about offers and discounts from the participating car wash location, including by automated and prerecorded means. The number of promotional messages varies by location and over time. Promotional emails about offers and discounts may also be sent, and you can stop them at any time using the unsubscribe link.

Message frequency varies. Message and data rates may apply to text messages.

Text message opt-out. Reply any of the following to any text message to stop all text messages: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, OPTOUT, REVOKE, or QUIT. Opting out of text messages stops texts only — it does not cancel your membership. Billing continues until you cancel through one of the methods in the Cancellation section above. Reply START, YES, or UNSTOP to resume text messages.

Text message membership cancellation. Reply TERMINATE, WITHDRAW, ABOLISH, or ANNUL to any text message to start cancelling your membership. We reply with a short menu to confirm, and if you have opted out of text messages we email you a cancellation link instead. These words are separate from the opt-out keywords above — replying STOP or CANCEL stops your text messages but does not cancel your membership.

Reply HELP or INFO to any text message for contact information or assistance.

You can opt out of promotional emails using the unsubscribe link included in the email, and withdraw your consent to promotional text messages and phone calls at any time by replying STOP to a text message or contacting the participating car wash location directly. Opting out of promotional messages and calls does not affect your membership status, your ability to cancel, or your receipt of account-related messages needed to service your membership.

Sharing your phone number is optional. Not providing a number, or opting out of messages, does not limit your access to any car wash service.

Text messages are sent through the Tuxedo Drive platform on behalf of the participating car wash location.

Dispute Resolution

Most concerns are resolved fastest by contacting the participating car wash location directly. If a dispute cannot be resolved that way, the dispute resolution and arbitration provisions of the Tuxedo Drive Terms of Use apply to these Customer Terms — including the informal dispute resolution requirement, binding individual arbitration, the waiver of jury trial, the waiver of class and representative actions, and your 30-day right to opt out of arbitration.

By agreeing to these Customer Terms, you and the car wash each give up the right to sue in court and to a jury trial for those disputes, except in small claims court, and you may opt out of arbitration within 30 days as the Terms of Use describe. Those provisions apply to you, to anyone you authorize to use your membership, and for the benefit of the participating car wash location, which is an intended third-party beneficiary and may invoke and enforce them.

Time limit. To the fullest extent permitted by applicable law, any claim arising out of or relating to your purchase or membership must be brought within three (3) years after the claim accrues (or any longer period that applicable law gives you), or it is permanently barred. This limitation does not apply where applicable law prohibits it.

Changes to These Customer Terms

We may update these Customer Terms from time to time. The version and date at the top show which version is current. An update applies to purchases and enrollments made after its effective date. For an existing member, a material update that affects your membership — such as a change to your price, wash limits, or key membership terms — takes effect only after notice to you by email, with instructions for how to cancel if you do not accept it, as described in Program Changes. A change to these terms does not affect a claim or dispute that began before the change.

Governing Law

These Customer Terms are governed by the laws of the state where the participating car wash location you bought from is located without regard to its conflict of law principles. Nothing here deprives you of any protection under a mandatory consumer-protection law, including a state or local law, that cannot be waived by agreement.

For any claim not subject to arbitration, the forum is the state or federal court for the county where that location is located, and either party may bring a qualifying individual claim in small claims court. The Tuxedo Drive Terms of Use state their own governing law for your use of the Site and the Tuxedo Drive platform.

Some states give consumers rights that these Customer Terms cannot limit. Where that is true for you, those rights apply, any term that conflicts with them does not apply to you, and the rest of these Customer Terms stay in effect.

Governing Language

These Customer Terms are written in English. If a translation is made available for convenience, the English version controls in the event of any conflict or difference in meaning.

Contact

For questions about a purchase, your membership, billing, cancellation, or your online account, please contact the participating car wash location where you bought or enrolled. Your receipt or enrollment confirmation names the business and shows how to reach it.

For questions about these Customer Terms or the Tuxedo Drive platform, contact Tuxedo Drive at support@tuxedodrive.com, or write to Tuxedo Drive, 2955 Shell Road, Brooklyn, New York 11224. For privacy requests, email privacy@tuxedodrive.com.