Damage Protection Workflow

From "You scratched my car!"
to "Actually, here's the proof."

Tuxedo Drive captures, documents, and organizes video proof automatically—so you're never caught without evidence again.

1

Step 1

Car Arrives

AI captures entry footage automatically

As a vehicle approaches, our AI-powered cameras capture high-resolution video of the entire vehicle. License plate is read instantly via ALPR, and the footage is tagged to that specific visit.

360-degree vehicle scan
License plate recognition
Timestamp and visit ID linked
Pre-existing damage flagged by AI
2

Step 2

AI Scans for Damage

Pre-existing damage detected before the wash

Our computer vision model scans the vehicle for dents, scratches, missing parts, and other damage. Everything is documented before your equipment touches the car.

AI damage detection model
Automatic damage classification
Photo evidence captured
Severity scoring
3

Step 3

Wash Completes

Exit footage captured and compared

After the wash, the same AI system captures exit footage. The before/after is automatically compared, giving you instant proof of vehicle condition.

Exit video capture
Before/after comparison
New damage detection
Automatic alerting
4

Step 4

Claim Filed

Pull up the evidence in seconds

When a customer claims damage, search by license plate or date. The complete video record—entry, exit, and any flagged damage—is ready to review.

Instant search by plate
Complete visit timeline
Downloadable evidence
Manager notes & tags
5

Step 5

Claim Resolved

Evidence-based resolution

With video proof showing pre-existing damage, you can confidently resolve claims. Most false claims are dropped immediately when customers see the footage.

Export for insurance
Customer-shareable clips
Claim tracking dashboard
Resolution documentation

Prevent it, then prove it

Garagekeepers claims come from the same few kinds of damage. Tuxedo works to stop each one in the tunnel, and keeps the proof if a claim comes in anyway.

Paint and body panels

Prevent
Real-time position tracking stops brush-to-vehicle contact before it happens. Soft tops get a reduced-brush-pressure prompt, and wraps and signage are flagged.
Prove
Before-and-after video of every panel.

Side mirrors

Prevent
Sensors spot an unfolded mirror, the tunnel pauses, and staff fold it in.
Prove
Mirror position on the entry footage.

Antennas, racks, and accessories

Prevent
Flagged before entry: rigid antennas, roof, bike, ski, kayak, and ladder racks, cargo boxes, light bars, taxi domes, and bull bars.
Prove
Every accessory documented on the way in.

Wheel covers and hubcaps

Prevent
Low-profile rims at risk on the conveyor curb and extended valve stems are flagged before entry.
Prove
Wheel covers visible in entry and exit footage.

Windshields and glass

Prevent
Position tracking keeps each vehicle where the dryers and arms expect it, and pauses the tunnel when it isn't.
Prove
Existing chips and cracks recorded on entry.

Undercarriage

Prevent
Flagged before entry: snow chains, lifted suspensions, extended hitches, and loose truck-bed loads.
Prove
Entry and exit footage of every vehicle.

Reduce garagekeepers claim costs

Independent, timestamped evidence of every vehicle before and after the wash helps operators and insurers resolve scratches, dents, and damage claims faster — and identify pre-existing damage before paying a claim.

Every car. Before and after. Claim-ready evidence.

Car-wash specialist programs

Some brokers build whole books of car-wash business, and their underwriters read your garagekeepers claim history. Fewer, better-documented claims make a stronger file at renewal.

Real results from real operators

Operators using the damage workflow see dramatic improvements

40%

Fewer damage claims

False claims dropped when customers know there's video

90%

Claims resolved same-day

No more back-and-forth with insurance

$15K+

Saved per year

Average savings for a single-location operator

Ready to protect your wash?

See the damage workflow in action with your actual site layout. We'll show you exactly how it works.